In-Store Training Manager - Iconic Luxury Brand - London

Mode Search is supporting a leading luxury fashion house in the search for an In-Store Training Manager. This role is focused on elevating retail performance through coaching, training, and development, while enhancing the overall client experience and team capability across the store.The position is based in-store within a fast-paced, client-focused luxury retail environment. The In-Store Training Manager reports to the Store Director or Deputy Store Director (depending on location), with a dotted line into the Head Office training team, and works closely with retail leadership and cross-functional teams. The role sits within the retail team, so flexibility with shifts is required.The roleDeliver and implement in-store training programmes aligned with global and local prioritiesPromote a strong coaching culture through observation, feedback, and on-floor supportPartner with store leadership to develop team performance and individual capabilitiesIdentify training needs and create tailored development plansSupport and enhance the client journey, focusing on conversion, clienteling, and service excellenceLead daily briefings, coaching sessions, and best practice sharingCollaborate with CRM, merchandising, and events teams on training initiativesConduct performance and skills gap analysis across the teamProvide ongoing feedback and coaching to support individual growthSupport onboarding and induction of new team membersDrive engagement with digital training tools and self-learning cultureEnsure consistent communication and alignment with Head Office training teamsRequirementsPrevious experience in retail trainingBackground in premium or luxury retail, ideally within fashion or lifestyleStrong understanding of KPIs, clienteling, and retail performanceProven ability to coach, develop, and inspire teamsExcellent communication and interpersonal skillsAbility to work both independently and collaborativelyHighly organised with a proactive approachStrong presence on the shop floor with a hands-on mindsetFluent in EnglishPassion for people development, training, and client experienceFlexible with shifts in a retail environmentPlease note that only successful candidates will be contacted.To apply, please email info@modesearch.co.uk