Inbound Sales Representative

The Inbound Sales Representative is responsible for converting incoming client interest into confirmed bookings. This includes responding to all inbound inquiries across the app and social media platforms, handling calls and follow-ups generated by app activity, and collecting structured client feedback to support sales and service improvement. The role is client-facing and conversion-focused, ensuring every inbound opportunity is handled promptly, professionally, and in line with company standards. Inbound Sales & Lead ConversionMonitor and respond to direct messages (DMs) across all digital platforms, including Instagram, Facebook, and the App chatbox, within committed response times.Ensure fast, professional, and brand-aligned responses to all inbound inquiries.Actively convert inquiries into leads and bookings by: -Understanding client needs -Guiding users to the appropriate service and to the app -Explaining the booking flow and offers -Encouraging app usage and order completionHandle inbound calls generated through the app (users reaching out directly, or users downloading the app) and convert them into confirmed bookings where possible.Track DM and inbound call conversations and outcomes (converted / not converted) and report insights to management.App Client Feedback & Follow-UpsFollow up with clients who placed orders or engaged with the app to collect structured feedback on:-App usability and user experience-Booking journey and pricing clarity-Overall satisfaction and improvement areasClassify feedback by category (technical, pricing, service, UX, operations, etc.).Identify recurring issues or sales opportunities arising from client feedback and inbound conversations.Maintain accurate and up-to-date records of all inbound calls, DMs, and feedback on ERP systems and Excel tracking sheets.ReportingGenerate regular reports (daily/weekly/monthly) summarizing:Inbound inquiries and calls handledConversion ratesFeedback insights and improvement recommendationsShare actionable insights with management, operations, and sales teams.Customer Service SupportCoordinate with the CSR and the Services Coordinator to ensure smooth handoff of confirmed bookings and unresolved client issues.Ensure professional and consistent communication aligned with company standards.Requirements:Bachelor's degree in Business Administration, Marketing, or a related field (preferred).1–3 years of experience in inside sales, customer service, or inbound sales/CRM-related roles.Strong communication and phone-handling skills.Excellent organizational and multitasking abilities.High attention to detail and data accuracy.Strong communication skills in Arabic and English (French is a plus).Comfortable working with digital platforms, social media, CRMs, ERP systems, and Excel.Ability to work under pressure and handle multiple priorities.Problem-solving mindset with a proactive, sales-oriented attitude