Indoor Sales Coordinator

Job description:We are looking for an Indoor Sales Coordinator to provide end-to-end sales and customer support to our Food Service sales team. The role will act as the key coordination point between Outdoor Sales, customers, and internal departments, ensuring orders, quotations, stock requirements, samples, customer accounts, and operational issues are handled accurately and on time.The objective of the role is to enable the Outdoor Sales team to spend maximum time developing customers and generating business while ensuring strong back-end support and excellent customer service.Key ResponsibilitiesProvide day-to-day back-end support to assigned Outdoor Salespersons and act as their backup when required.Coordinate customer LPOs, orders, quotations, RFQs and product enquiries, ensuring timely processing and follow-up.Check and coordinate stock availability, pricing, customer account status, product reservations and alternative SKUs.Liaise with Stores, Logistics, Procurement, Category, Production, QC, Finance and IT to resolve customer and order-related requirements.Prepare quotations and coordinate pricing, commercial terms and urgent sourcing requirements.Communicate directly with customers regarding order status, product availability, quotations and other operational requirements.Coordinate product samples, tastings, trials and customer approvals and ensure timely follow-up.Manage assigned customer portals, SKU/pricing updates and e-invoicing-related requirements.Create and maintain customer accounts and master data in SAP.Coordinate product returns/GRVs and maintain customer contracts, quotations and sales documentation.Prepare sales reports and highlight lost sales, stock risks, recovery opportunities and potential upselling opportunities.Ensure customer and sales queries are followed through internally until closure.Key Service ExpectationsLPO follow-up/corrections: within 1 hourRFQ/product enquiries: within 1 hour, or maximum 3 hours where internal confirmation is requiredStock/pricing issues: immediate escalationCustomer/order updates: same-day responseStrong ownership and follow-through until issues are resolvedCandidate RequirementsPrevious experience in Indoor Sales, Sales Coordination, Customer Service or Sales Support.Experience within Food Service, FMCG, HORECA, food distribution or trading is strongly preferred.Working knowledge of SAP/ERP systems, customer portals and order-processing workflows.Strong coordination and communication skills with the ability to work across multiple departments.Good understanding of LPOs, quotations, pricing, stock availability and customer order fulfilment.Strong Excel and reporting skills.Ability to manage multiple priorities in a fast-paced environment with strong attention to detail.Customer-focused, proactive and comfortable taking ownership of issues through to closure.The ideal candidate will be highly organized, responsive and commercially aware, with the ability to support both customers and the sales team in a fast-moving Food Service environment.