Industry Insights

Job DescriptionThe Customer Success Analyst – Emerging Brands is an experienced insights and customer success professional with a passion for FMCG, emerging brands, and creating compelling, data-driven analysis in a fast-paced commercial environment.This role partners closely with the Emerging Brands Leadership Team and cross-functional stakeholders to develop strategic content, identify growth opportunities, and improve the overall customer experience. The analyst combines advanced analytical capabilities with strong storytelling skills to translate complex market data into actionable recommendations that support prospecting, customer engagement, product evolution, and business growth.The Customer Success Analyst also serves as a key contributor to internal initiatives, helping socialize product enhancements, improve data quality awareness, and represent the Voice of the Customer in product and hierarchy development discussions.Key ResponsibilitiesCustomer Engagement & Strategic PartnershipPartner closely with the Emerging Brands Leadership Team to prioritize, scope, and deliver high-impact analytical content that supports trade collateral, prospecting activities, proposals, customer presentations, and joint business planning sessionsBuild strong relationships with internal stakeholders to understand evolving business priorities and deliver timely, value-added insightsAct as a trusted advisor by translating business questions into structured analytical approaches and actionable recommendationsSupport the NIQ mission of becoming the preferred measurement partner for Emerging Brands through high-quality insight generation and customer-focused deliverablesAdvanced Data Analysis & Insight DevelopmentAnalyze NIQ datasets and syndicated solutions to identify emerging consumption trends, shopper behaviors, market opportunities, and category dynamicsConnect market trends to customer pain points and business opportunities within the Emerging Brands portfolioDevelop strategic analyses that quantify market opportunities and support customer acquisition, retention, and growth initiativesLeverage multiple NIQ solutions, including The Full View, OmniShopper, Strategic Planner Global, Nielsen Product Insider, and Advanced Analytics, to provide comprehensive business recommendationsInsight Delivery & Data StorytellingDevelop compelling PowerPoint presentations and analytical materials that communicate complex findings in a clear, concise, and business-relevant mannerCreate impactful visualizations and data-driven stories tailored to diverse audiences, including internal leadership, commercial teams, and prospective customersEnsure deliverables maintain a high standard of quality, consistency, and commercial relevanceCross-Functional Leadership & Product SupportLead internal workstreams in partnership with Product, Operations, Customer Success, and Account Leadership to assess, communicate, and socialize Product Enhancements, Market Enhancements, and Data Quality AlertsBuild business cases that support changes to syndicated product coding and category hierarchy based on Emerging Brands Voice of Customer feedback, governance board requests, and hierarchy backlog prioritiesCollaborate across functional teams to improve internal processes, product adoption, and operational efficiencyContribute to internal knowledge-sharing initiatives by documenting best practices and developing training materials when new processes or enhancements are introducedOperational Excellence & Continuous ImprovementSupport onboarding and enablement activities related to Emerging Brands products, services, and analytical capabilitiesIdentify opportunities to improve internal workflows, reporting processes, and analytical methodologiesMaintain a strong sense of ownership, urgency, and accountability while managing multiple priorities in a dynamic environmentContribute to thought leadership initiatives that strengthen NIQ's position as the trusted insights partner for Emerging Brands Qualifications QualificationsEducationBachelor's Degree in Business Administration, Marketing, Economics, Industrial Engineering, Statistics, Data Analytics, Mathematics, or related fieldAdvanced studies or certifications in Market Research, Business Analytics, or Customer Success are considered a plusExperience5+ years of experience in Customer Success, Market Research, FMCG, Retail, Commercial Analytics, Consulting, or related analytical rolesExperience working with syndicated market measurement data and customer-facing analytical projects is highly preferredSkills & CompetenciesStrong analytical thinking with the ability to synthesize large datasets into meaningful business insightsExcellent data storytelling and presentation skills with advanced PowerPoint visualization capabilitiesDeep understanding of FMCG performance metrics, including ACV, TDP, Household Penetration, Buying Rate, Base vs. Incremental Volume, Share, Distribution, and Velocity metricsExtensive knowledge of NIQ solutions and datasets, including The Full View, OmniShopper, Strategic Planner Global, Nielsen Product Insider, and Advanced AnalyticsAbility to independently manage projects with evolving priorities and ambiguous business questionsStrong stakeholder management and communication skills, with experience influencing cross-functional teamsExperience leading internal initiatives and collaborating across Product, Operations, Commercial, and Customer Success organizationsHigh level of accountability, ownership, and execution focusPassion for supporting Emerging Brands and contributing to customer successHighly proficient in Microsoft Office, particularly PowerPoint and ExcelStrong attention to detail while maintaining a strategic business perspectiveAbility to work independently while fostering collaboration within multicultural and cross-functional teamsProfessional English proficiency (C1 or above) requiredAdditional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.For more information, visit NIQ.comWant to keep up with our latest updates?Follow us on: LinkedIn | Instagram | Twitter | FacebookOur commitment to Diversity, Equity, and InclusionAt NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion