Information Technology Application Manager

Job Overview:The IT Application Manager will lead the strategic direction, lifecycle management, and operational excellence of all business-critical software applications. This role bridges the gap between corporate strategy and technical execution, focusing on the long-term planning, development, and deployment of applications that support property management, leasing, acquisitions, and facilities operations along with shared services ERP systems. The ideal candidate is a forward-thinking leader with a deep understanding of technology ecosystems (e.g., Yardi, Oracle, Microsoft or similar) and a proven record of driving digital transformation.--------------------------------------------------------------------------------------------------------- Key Responsibilities:Strategy & Planning:- Application Roadmap: Develop and maintain an enterprise application strategy aligned with business growth, M&A activities, and property portfolio expansion.- Technology Evaluation: Lead the research, selection, and vetting of new software solutions (PMS, CRM, ERP, BI tools) specific to real estate workflows, including ROI and TCO analysis.- Vendor Governance: Negotiate contracts, SLAs, and licensing agreements with software & support vendors; manage vendor performance and roadmap alignment.- Data & Integration Architecture: Define the strategy for data modeling, API integrations, and middleware to ensure seamless data flow between leasing, finance, and property operations as well as ERP systems for employee services.- Compliance & Security: Ensure all applications adhere to industry regulations (e.g., data privacy … etc.) and corporate cybersecurity policies.Development & Implementation:- Project Leadership: Oversee the full SDLC (Software Development Life Cycle) for custom builds, including requirements gathering, agile sprint planning, UAT, and go-live coordination.- Process Automation: Direct a team of ERP analysts, developers, and external consultants in designing, customizing, and deploying modules.- System Upgrades: Plan and execute major version upgrades and patch management cycles with minimal downtime to business operations.- Collaborate with C-suite & department to translate business goals into system capabilities and technical specifications.- Drive automation of manual processes (e.g., invoicing, collection, proberty management, and shared services “HR, Finance, procurement, admin …etc.”) using custom scripts, workflows, and RPA tools.Leadership & Operations:- Team Management: Manage a team of application analysts, developers, and administrators; conduct performance reviews and mentorship.- Incident Escalation: Serve as the final point of escalation for critical application outages or data integrity issues, driving root cause analysis.- Continuous Improvement: Establish KPIs (application uptime, user satisfaction, ticket resolution time) and lead quarterly reviews to improve system performance.- Training & Change Management: Champion user adoption by coordinating training sessions and creating documentation for new system features.- Manage vendor relationships, service-level agreements (SLAs), and procurement of hardware/cloud infrastructure.- Develop and maintain comprehensive documentation—system architecture, data dictionaries, and user manuals—for both technical and non-technical stakeholders.- Stakeholder Management: Exceptional ability to influence C-suite decisions and mediate conflicting priorities between departments & vendors.Required Skills & QualificationsTechnical ProficiencyCritical ThinkingProblem SolvingInitiativeLeadership---Experience:- Education: Bachelor’s degree in computer science, MIS, or related field; MBA or Master’s in IT Management is a plus.- Experience: Minimum 7 years in an IT management role, with at least 3 years in supervision level.- Certifications: PMP, ITIL, or Agile Scrum Master certification (highly desirable).