Information Technology Application Specialist

Title: IT Application SpecialistWork location: Dubai, UAEJob Summary:This role is responsible for the development, customization, administration, and enhancement of enterprise event- management platforms such as Momentus or similar Event Management / Venue Management / CRM systems. The specialist will not only ensure smooth day-to-day operations and system stability but will also design, develop, and implement technical solutions, integrations, and automation to improve business processes across Sales, Event Planning, Finance, and Operations. The role requires hands-on development experience, including working on APIs, system integrations, custom modules, and reporting solutions. The specialist will translate business requirements into scalable technical solutions, perform coding/configuration, and collaborate with IT and vendor teams to deliver enhancements aligned with business needs. This position requires strong analytical, functional, and technical skills, with the ability to translate business requirements into system configurations. The specialist will collaborate closely with IT, Business Champions, andVendor teams to support ongoing improvements and ensure alignment with the organization’s strategic objectives.Core Duties and ResponsibilitiesDemonstrates strong application knowledge in Momentus or similar Event Management / CRM platforms; perform configuration, system setup, and module enhancements.Lead and support requirement gathering, documentation, workflow mapping, and enhancement requests across business units.Manage testing cycles (SIT & UAT), troubleshoot issues, coordinate with vendors for bug resolution and enhancement delivery.Ensure overall system usability, data integrity, and performance including monitoring integrations, API connections, and master data.Provide day-to-day user support, resolve incidents, manage tickets, and ensure adherence to SLAs.Develop and maintain reports/dashboards using system reporting tools, Power BI, or SQL as required.Conduct user training, create training materials, and support onboarding for new processes and platform updates.Qualifitcations & Skills:Bachelor’s degree in related technical major (e.g. Computer science Engineering, Information Technology Engineering, CS, etc.), or equivalent work experience, preferred3- 5 years of experience in enterprise applications support or implementationMinimum 2 years of hands-on experience with Momentus or similar Event Management / Venue Management platforms preferredProven experience in:System development / customizationAPI integrationsWorkflow automationStrong development experience in: APIs (REST/SOAP)System integrationsScripting or low-code/no-code platformsProficiency in SQL, Power BI, and reporting toolsUnderstanding of software development lifecycle (SDLC)Experience with testing methodologies (SIT, UAT)Knowledge of change management and testing methodology