Information Technology Engineer

EngineerReports To: Principal EngineerStatus: Regular, Full-Time, ExemptLocation: San Diego, CA - OnsitePOSITION SUMMARYOur culture is performance-oriented, goals driven, collaborative and fun. Our Engineers work together on all levels of challenges across dozens of clients, which provides each engineer full exposure to different environments and projects. We offer an industry leading salary that is based on experience and generous benefits including health, dental, and vision.ABOUT FIT SOLUTIONSFIT Solutions is an innovative national IT Services firm, and we are growing every day. We are focused on creating a culture of elite raving fans for our employees that solves business problems for our clients. We are on a mission to impact the lives touched by technology. We teach and promote individuals to set and achieve their personal, professional, and financial goals through the work we do together. Measuring results against best-in-class businesses, we are focused on hitting targets. We are a humble and adaptable group of people who continue to train, and role play daily in pursuit of our goals. We are a great fit for team members that are aligned and thrive in a fast-paced, results driven environment.PRIMARY OBJECTIVESMaintain existing relationships through proactive engineering and problem-solving to generate revenue.Deliver Best in Class customer service to uphold raving fan culture.Analyze, troubleshoot, and resolve complex technical problems onsite.Onboard the new client’s users, according to standard procedures, documenting the client’s infrastructure for review and use by all engineering team members.Provide timely resolutions of system and/or application problems and follow through to completion.Assist in documentation and training to enhance client experience.Install, configure, and maintain network elements, computer systems and other related equipment.SECONDARY OBJECTIVESSupport and execute client IT initiatives, infrastructure improvements, and special projects as assigned.Assist with the planning, implementation, and ongoing support of client technology solutions.Recommend appropriate technology solutions and assist with preparing project scopes and quotes that align with client requirements and budgets.Install, configure, maintain, and troubleshoot network infrastructure, servers, workstations, and other IT systems and equipment.Accurately document work performed, troubleshooting steps, resolutions, and client communications within the ConnectWise ticketing system.Provide remote and onsite technical support and engineering services as needed.Identify opportunities to improve client environments, system performance, security, reliability, and overall IT operations.Escalate complex technical issues appropriately and collaborate with internal teams to drive timely resolution.Maintain current knowledge of relevant technologies, industry best practices, and company standards.Perform other duties and responsibilities as assigned.COMPETENCIESSelf-motivated and proactive, with the ability to work effectively both independently and as part of a team.Strong technical aptitude with demonstrated troubleshooting and problem-solving skills.Proficiency in Active Directory and a solid understanding of networking concepts.Customer-focused mindset with strong business acumen and a commitment to delivering an exceptional client experience.Demonstrated ability to meet or exceed performance goals and expectations.Knowledge of IT industry best practices and the ability to exercise sound judgment when addressing client needs.Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to both technical and non-technical audiences.Adaptable and comfortable working across diverse business environments, client organizations, and technologies.Strong interpersonal and relationship-building skills with clients, colleagues, vendors, and business partners.Highly organized with the ability to prioritize competing responsibilities and manage multiple client needs effectively.Dependable and accountable, with strong follow-through and attention to detail.Collaborative team player who is receptive to feedback, continuous learning, and changing business needs.EDUCATION/TECHNICAL SKILLSQualifications may include, but are not limited to:Experience with virtualization technologies, including VMware, Hyper-V, Citrix, or similar platformsExperience administering and supporting Windows Server environmentsKnowledge of cloud platforms and services, including Microsoft Azure and AWSProficiency with Active Directory and Microsoft Entra IDExperience supporting macOS environmentsStrong desktop, end-user, and remote technical support skillsProficiency with current Windows client operating systems, including Windows 10 and Windows 11Experience with Professional Services Automation (PSA) and/or Remote Monitoring and Management (RMM) platformsKnowledge of networking, troubleshooting, security, and systems administrationRelevant technical certifications preferred, such as CompTIA A+, Network+, Security+, Microsoft, Cisco CCNA, VMware VCP, or equivalent current certificationsTRAVELThis role requires full onsite presence at the client site to support in-person collaboration and operations.BENEFITSFIT Solutions has your back, and is proud to offer a rich benefit package to our employees, including:Health, Dental & Vision Insurance (premiums paid up to 99% for employee coverage)Options include, PPO, HDHP, HMO and ACOMultiple carrier optionsFSA (dependent and medical), HSA options (for qualified plans) and supplemental insurance options$10,000 employer-paid Life Insurance & AD&D (employees have the option to buy up)Paid holidaysPaid time offPaid sick leaveFlexible “hybrid” work environmentRetirement plan (401K)Professional training & development opportunitiesPHYSICAL REQUIREMENTSAbility to spend prolonged periods of time standing, speaking, walking, driving, and/or sittingRequires ability to occasionally lift up-to 25lbsReasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Essential functions may require maintaining the physical condition necessary for sitting, walking or standing for prolonged periods of time; operating a computer and keyboard; near visual acuity to review written documentation; ability to hear and understand speech at normal room levels and on the telephone; manual dexterity to operate process equipment; lifting 25 pounds, bending and stooping; lifting computers; running network cables; connecting and testing networking; traveling to client sites; and walking and carrying devices on stairs and crawl spaces.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate. Employees may be exposed to heat, cold, sharp edges, metal racks, high voltage outlets, and normal electrical cabling in the office and closet environments.AAP/EEO Statement: FIT Solutions is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.