Information Technology Field Engineer
Collage Recruitment · London Area, United Kingdom
Apply & track with Apply EdgeIT Field Engineer (MSP) – London£33,000 – £38,000 | Hybrid | PermanentWe’re recruiting an experienced IT Field Engineer to join a London-based Managed Service Provider.This is a hybrid, client-facing role combining regular onsite support across client locations with remote ticket handling, administration and project support.You’ll be the face of IT for clients, taking ownership of day-to-day technical issues and providing a professional, consistent and high-quality support experience.The role:
- 3 days per week onsite across London client locations
- 2 days remote handling tickets and administration
- Provide onsite and remote IT support across multiple client environments
- Troubleshoot Windows, macOS, Microsoft 365, Entra ID, Exchange Online, Intune, endpoint and networking issues
- Manage tickets end-to-end, from investigation through to resolution and user communication
- Handle onboarding, leavers, device builds, hardware deployments and application installations
- Support Microsoft 365 changes, device rollouts, networking changes and other small projects
- Build strong relationships with clients and act as a trusted IT presence onsiteWhat we’re looking for:
- Ideally 3–5 years’ hands-on IT support experience, ideally within an MSP or multi-client environment
- Strong Microsoft 365 administration skills, including Entra ID, Exchange Online and Intune
- Confident supporting both Windows and macOS
- Good networking fundamentals including TCP/IP, DNS, DHCP, VLANs and Wi-Fi
- Excellent communication skills and a strong desk-side manner
- Comfortable working independently and engaging professionally with clients at all levels
- London-based or reliably commutable, with the ability to travel to client sitesExperience with SharePoint, Teams administration, Power Platform, RMM/PSA tools, Jamf and practical networking would be advantageous.Salary: £33,000 – £38,000 + pension, holidays, training and progression.If you’re technically confident, organised, client-focused and enjoy being the person clients can rely on for their IT support, we’d love to hear from you.