Information Technology Field Technician

Onsite 5 days a week in Houston, Texas - IAH Airport Ideal Start Date: Late August / Early September 2026Hourly pay rate: $20/hr Must Haves:Experience supporting iOS devices in a large enterprise environmentExperience with Mobile Device Management (MDM) platforms and large-scale device deployments OR asset management/tracking and device lifecycle management experienceStrong customer service, communication, troubleshooting/problem-solving skills, and eagerness to learnAbility to work independently in an airport operational environment and qualify for airport badging/SIDA accessAbility for extensive walking standing, lifting (30+ pounds), and movement across terminalsAvailability to travel and flexibility to work early mornings and/or nights (4:30AM-11PM)High School Diploma or GEDPlusses:ServiceNow experienceService Desk in-person experienceWorked at an airport beforeDay to day:One of Insight Global’s clients Field Services Delivery (FSD) team is looking for a technician to support a hardware lifecycle refresh project at United Airlines. This position is located in Houston, Texas at Bush Intercontinental Airport. This project will be supporting the FSD team in preparing, setting up, reclaiming and deploying new iOS devices to internal business groups. The role requires interacting with customer-facing clients, asset tracking, and onsite presence - 40 hours a week.Responsibilities:Manage high-volume iOS devices and asset inventories across airport locationsConfigure, deploy, map, refresh, and troubleshoot iPhones and customer service devicesUtilize MDM tools to provision, maintain, and track devices throughout their lifecycleSupport hardware refresh initiatives, including EFE refresh projects and customer service device mappingProvide onsite customer-facing support and communicate technical issues in non-technical termsDocument support issues, maintain asset records, and escalate technical concerns when necessaryCrosstrain and assist with additional teams, projects, and SOW-related initiatives as neededSupport approximately 17,000+ end-user devices across various locations and business unit