Information Technology Help Desk

Role Objectives: The IT Help Desk Specialist is responsible for providing first-line technical support and maintaining IT infrastructure across Breadfast’s offices and branches. The role supports employees by troubleshooting hardware, software, network, and device-related issues, ensuring timely resolution of support requests, smooth system operations, and reliable IT service delivery.Roles & Responsibilities:IT Department Assets management.Solving network problems and device issues in our main office and branches.Installing internet networking in our new branchesProviding support in person, over the phone, or via remote access.Diagnosing issues with computer software, peripherals, and hardware.Running software diagnostic tools and physically inspecting hardware systems.Talking to employees through basic problem-solving processes.Providing basic computer training.Installing and upgrading hardware and software systems.Writing training manuals.Following up with employees regarding the previously solved issues.Completing support tickets.REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS0-2 years working as a Help Desk.Basic knowledge of networking and Firewalls.Advanced knowledge of computer hardware systems, including Motherboards, memory modules, and processors.Knowledge of computer software systems, including operating systems, office applications, and basic software skillsExcellent analytical and diagnostic skills.Advanced knowledge of help desk software and remote-access systems.Ability to troubleshoot complex hardware and software issues.High-level communication skills.Patience and understanding.