Information Technology Help Desk Support

Role Description The Information Technology Help Desk Support role at Albaap عالباب لإدارة المرافق is a full-time, on-site position based in Riyadh. The role involves providing first-level technical support to internal users, including responding to service requests, diagnosing issues, and resolving hardware, software, and network problems. Responsibilities include managing user accounts and access permissions, supporting the installation and configuration of workstations and peripheral devices, and escalating complex incidents to senior IT staff when needed. The Help Desk Support team member will document all tickets in the service management system, follow established IT procedures, and contribute to maintaining a secure and stable IT environment. The role also includes collaborating with other departments, delivering clear user guidance, and ensuring prompt, courteous customer service in every interaction.Qualifications Candidates should possess strong Information Technology and Troubleshooting skills to diagnose and resolve user issues efficiently.Candidates should possess Network Administration and Network Security skills to support and protect the organization’s network infrastructure.Candidates should possess Customer Service skills to communicate clearly, manage expectations, and provide user-focused support.Candidates should have familiarity with common operating systems (e.g., Windows), office productivity tools, and basic hardware maintenance.Candidates should demonstrate good time management, attention to detail, and the ability to follow IT policies and procedures.Candidates should ideally have a diploma or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.Candidates with prior help desk or technical support experience and relevant IT certifications (e.g., CompTIA A+, Network+) are preferred.