Information Technology Help Desk Support

About KomlineAs a pioneering leader in advanced separation technologies, Komline has established a global reputation for engineering excellence. Through innovative design, advanced manufacturing capabilities, and decades of industry experience, we deliver high-quality equipment serving the Water & Process, Agricultural & Renewables, and Industrials markets. With a strong track record of strategic growth and acquisitions, Komline continues to expand its solutions and technical capabilities while maintaining a commitment to innovation and customer satisfaction.This OpportunityKomline is seeking a customer-focused IT Help Desk Support Analyst to provide technical assistance to employees across our locations. This role will resolve day-to-day technology issues, manage support tickets through completion, and support equipment setup, user access, and IT service improvements. The ideal candidate brings hands-on troubleshooting experience, strong communication skills, and a commitment to responsive service and timely follow-through.ResponsibilitiesProvide remote and in-person support for Windows 10/11, Microsoft 365, business applications, computers, printers, scanners, docking stations, and meeting room equipmentManage support tickets from intake through closure, documenting symptoms, business impact, troubleshooting steps, and resolutions. Prioritize requests and keep users informed throughout the processTroubleshoot Outlook and mailbox access, Teams meetings, OneDrive synchronization, SharePoint access, and common application installation or performance issuesDiagnose wired, wireless, and VPN connectivity issues, including basic DNS and IP configuration problems. Escalate complex or critical infrastructure issues as neededPartner with the IT Help Desk Manager to prepare, configure, and deploy computers and peripherals, install approved software, and assist with device enrollment, updates, and compliance troubleshootingSupport employee onboarding, transfers, and offboarding through approved access changes, workstation setup, user orientation, equipment collection, and coordinated handoffsMaintain accurate equipment inventory and assignment records. Coordinate hardware shipments, repairs, replacements, and returns with users, site contacts, and vendorsUse AI tools to help create and update knowledge articles and user instructions and identify recurring issues and trendsAssist with hardware refreshes, software rollouts, and IT process improvementsEscalate suspected cybersecurity issues with clear evidence and troubleshooting notes. Follow identity verification, access approval, confidentiality, and change control proceduresRequiredApproximately three years of hands-on experience in a help desk, service desk, desktop support, or similar end-user IT support rolePractical experience troubleshooting Windows computers, Microsoft 365 applications, common peripherals, and user account or sign-in issues in a business environment.Working knowledge of account administration, multifactor authentication, and basic networking concepts, including IP addressing, DNS, DHCP, wireless connectivity, and VPN accessExperience using IT ticketing systems and remote support tools, with a consistent approach to documentation, prioritization, escalation, and follow-upStrong customer service and communication skills, including the ability to explain technical issues clearly and remain patient when assisting frustrated usersStrong knowledge of IT service management practices, including incident, request, problem, and change managementAbility to manage competing priorities, follow documented procedures, handle confidential information appropriately, and escalate issues when necessaryPreferredExperience with Microsoft Intune, device enrollment, software deployment, or endpoint compliance troubleshooting, along with familiarity with hybrid identity environmentsExperience supporting a multi-site organization with office, operations, and shop employees.Experience in a manufacturing environmentFamiliarity with PowerShell for basic support tasksA bachelor’s degree and foundational IT training or certifications, such as ITIL, CompTIA A+, CompTIA Network+, or relevant Microsoft certifications. Equivalent practical experience is also valuedEqual Opportunity Statement: Komline is an EEO Employer- M/F/Vets/Disabled