Information Technology (IT) Business Partner

Job Description

Serve as the strategic technology and transformation partner to Formal Schools leadership, aligning digital initiatives with operational and program goals.Lead identification, prioritization, and shaping of automation, digitization, and transformation opportunities across school operations.Drive end-to-end delivery of transformation initiatives including discovery, process reengineering, solution design, piloting, and scaling.Work with departments to map, challenge, and redesign processes that are overly manual, fragmented, or inefficient.Translate business needs into structured functional requirements and work closely with IT teams, platform owners, and vendors to deliver solutions.Oversee digitization of school processes into OMS and other enterprise platforms, ensuring integration, scalability, and sustainability.Champion intelligent automation and AI use cases to reduce manual effort and improve decision-making.Actively manage vendor relationships and ensure high-quality, timely delivery of solutions.Ensuring appropriate governance while avoiding bottlenecks.Drive change management, user adoption, and capability building across school operations teams.Define and track measurable outcomes such as efficiency gains, adoption rates, and operational improvements.

Required Skills

Strong understanding of large-scale operations, preferably in education, field programs, or multi-site environments.Proven experience in digital transformation, process reengineering, or business partnering roles.Experience in business analysis, digital transformation, or product ownership rolesDeep understanding of enterprise platforms (ERP/CRM) and workflow automation tools.Ability to design end-to-end solutions integrating multiple systems and business processes.Strong stakeholder management and influencing skills, including engagement with senior leadership.Experience managing vendors, technology partners, and cross-functional delivery teams.Excellent analytical, problem-solving, and structured thinking capabilities.Strong project and program management skills with ability to manage multiple initiatives simultaneously.Experience driving change management and ensuring adoption of new systems and processes.High ownership mindset, proactive approach, and ability to operate in ambiguity with focus on outcomes.Education:Minimum BS/BBA (Computer Science, Business Analysis, Project Management)Experience: 9+ years of relevant experience