Information Technology Manager

Job Title: IT Manager/DirectorLocation: Abu Dhabi/Dubai, United Arab Emirates (Full-time)Relocation support from India availableReporting To: CEO / COOJob PurposeThe IT Manager will oversee, maintain, and secure our organisation's technology infrastructure and software systems in Abu Dhabi and Dubai. This role requires managing local IT operations, leading a technical support team, and coordinating with global vendors. The ideal candidate will possess strong technical leadership and be ready to transition smoothly into the UAE business landscape.Key ResponsibilitiesInfrastructure Management: Oversee on-premises servers, cloud environments, network architecture, and telephony systems.Operations & Support: Manage the daily operations of the local helpdesk and ensure high availability of business-critical systems.Security & Compliance: Implement cybersecurity frameworks, manage firewalls, enforce data backup policies, and align with UAE data privacy laws.Vendor & Contract Management: Negotiate and manage local and international service level agreements (SLAs) with hardware and software providers.Budgeting & Cost Control: Draft annual IT budgets, monitor capital expenditures (CAPEX), and optimize operational expenses (OPEX).Team Leadership: Mentor, train, and evaluate a multicultural team of system administrators and desktop support engineers.Required Qualifications & ExperienceEducation: Bachelor’s degree in Computer Science, Information Technology, or a related field.Experience: 5 to 8 years of progressive IT experience, with at least 2 years in a supervisory or managerial role within a reputable firm in India.Certifications: Microsoft Certified Professionals (MCP/MCSE), Cisco CCNA/CCNP, ITILv4, or AWS/Azure certifications are highly preferred.Technical & Soft SkillsCloud & Networking: Advanced knowledge of cloud infrastructure, hybrid networks, VPNs, and enterprise Wi-Fi systems.ERP & Software: Experience managing enterprise resource planning tools (e.g., SAP, Oracle) or industry-specific business platforms.Adaptability: Exceptional communication skills in English with the ability to manage diverse, multicultural teams.Problem Solving: Strong analytical capabilities to resolve complex system outages and operational bottlenecks rapidly.Relocation & Compliance RequirementsDegree Attestation: Possession of an Indian university degree duly attested by the Ministry of External Affairs (MEA) in India and the UAE Embassy.Passport Validity: A valid Indian passport with a minimum of 6 months validity from the date of travel.Medical Fitness: Ability to pass the mandatory UAE medical fitness test (blood test and chest X-ray) required for residency visa issuance.Relocation Readiness: Willingness to relocate to Dubai within a standard 30 to 60-day notice period.