Information Technology Manager

IT MANAGER📍 Fort Wayne, Indiana | Full-Time | On-SiteBuild It. Lead It. Own It.Technology doesn't sit quietly in the background at Circle Logistics—it keeps our entire business moving.We're looking for a hands-on IT Manager to lead and own the technology environment supporting approximately 400 users across our Fort Wayne headquarters and branch offices throughout the country.This isn't a role where you'll spend your day managing spreadsheets and forwarding tickets.You'll lead a team. You'll solve problems. You'll build infrastructure. You'll improve systems. And when something critical breaks, you'll be the person leadership trusts to get things moving again.If you thrive on ownership, variety, technical challenges, and seeing the direct impact of your work, this could be the opportunity you've been looking for.🚀 WHY CIRCLE?At Circle Logistics, growth creates opportunity.This is your chance to take ownership of a highly visible technology environment and directly influence how a growing organization operates and scales.You won't be buried in a massive corporate IT department.You'll have the opportunity to lead, build, improve, solve problems, and make decisions that people across the organization feel immediately.🚛 ABOUT CIRCLE LOGISTICSCircle Logistics is a rapidly growing third-party logistics (3PL) company focused on three core promises:✅ No Fail Service💬 Personalized Communication💡 Innovative SolutionsWe combine technology, industry expertise, and employee ingenuity to deliver transportation solutions that keep America moving.And as we continue to grow, technology will play an increasingly important role in how we scale.💻 WHAT YOU'LL OWNAs our IT Manager, you'll be responsible for the technology environment that keeps our people connected, productive, and secure.👥 LEAD THE TEAMLead, mentor, and develop three Help Desk TechniciansSet priorities and maintain accountability for support quality and response timesServe as the senior escalation point for technical issues across the organizationPartner closely with our data team on infrastructure, access, integrations, and shared technology initiatives🔐 OWN USER ACCESS & SECURITYManage the complete employee technology lifecycle—from onboarding through offboardingEnsure new hires are fully equipped and productive from Day OneAdminister email, collaboration platforms, shared drives, licenses, and security settingsManage identity, passwords, MFA, permissions, and access controlsProvision users across Transport Pro and other critical business applications🌐 KEEP OUR OFFICES CONNECTEDConfigure and maintain:RoutersSwitchesFirewallsWireless networksSupport headquarters and multiple branch locationsManage internet and WAN connectivity, carrier relationships, failover, and service escalationsSupport VPN and remote usersLead technology buildouts for new offices, expansions, and relocations📞 RUN OUR COMMUNICATIONS ENVIRONMENTAdminister the company phone system across headquarters and branch officesManage:ExtensionsCall routingHunt groupsVoicemailAuto-attendantsHandle provisioning, number porting, telecom vendors, and call-quality issues🖥️ OWN THE ENDPOINT ENVIRONMENTYou'll oversee approximately 400 workstations and the technology our employees rely on every day.That includes:Imaging and deploymentPatching and endpoint managementHardware refresh cyclesAsset trackingProcurement and inventorySecure disposalLaptops, desktops, monitors, phones, printers, and peripheralsYour goal: No employee should be waiting on technology to do their job.🔧 THIS IS A HANDS-ON ROLEWe need someone who can lead strategically without losing touch with the technical work.One day you might be coaching your Help Desk team.The next, you could be troubleshooting a network issue, standing up a new office, rebuilding a workstation, automating a manual process, or solving a problem affecting an entire branch.You'll also:Own the Help Desk queue and escalation processEstablish measurable response and resolution standardsDocument systems and proceduresManage vendors, MSP relationships, contracts, and IT spendSupport backup, business continuity, and disaster recovery planningDrive endpoint security and patch complianceHelp improve security awareness across the organization🎯 WHAT YOU BRINGEXPERIENCE7+ years of progressive IT experience3+ years leading technicians, IT teams, or multi-site environmentsExperience supporting distributed offices and remote usersA proven ability to balance leadership responsibilities with hands-on technical workTECHNICAL SKILLSWe're looking for someone comfortable getting into the details.You should have experience with:Networking and troubleshootingSwitch configurationVLANsFirewalls and firewall rulesWireless networksNetwork diagnosticsMicrosoft Windows environmentsMicrosoft 365 and/or Google WorkspaceActive Directory and identity managementOn-premise and cloud serversVirtualizationFile and application serversBackup systemsAWS, Azure, Google Cloud, or similar platformsEndpoint managementTicketing systems🤖 AUTOMATION & AIWe're especially interested in someone who looks for smarter ways to work.Experience with PowerShell, Python, SQL, or similar automation tools is highly valuable.We also want someone who understands how AI tools can improve support, automation, workflows, and productivity.🧠 THE PERSON WE'RE LOOKING FORTechnical skills matter—but so does how you operate.You'll be successful here if you're:A strong problem solver with excellent troubleshooting instinctsComfortable making decisions and prioritizing competing issuesAble to explain technical problems to non-technical peopleOrganized without being overly bureaucraticComfortable in a fast-moving environmentA leader who develops people instead of simply assigning ticketsSomeone who takes ownership rather than waiting for instructionsExcited by growth and the opportunity to build better systems⭐ BONUS POINTS FOR:CCNA, Network+, Security+, or Microsoft/Google certificationsExperience in freight, logistics, transportation, or another fast-paced operating environmentExperience with Transportation Management SystemsKnowledge of Transport Pro or similar platformsFamiliarity with security frameworks such as:SOC 2NIST CSFTISAXConversational SpanishIf you're looking for a role where you can combine leadership, technical expertise, strategy, and hands-on problem-solving—we'd love to talk.Ready to build what's next?Apply today and help keep Circle Logistics moving forward.Circle Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected characteristics. All information will be kept confidential in accordance with applicable guidelines.