Information Technology Network Specialist

We are looking for an experienced IT Network & Backup Engineer to join our technical team in Dubai. The candidate should have strong hands-on experience in networking, firewalls, servers, backup solutions, and IT infrastructure, along with excellent troubleshooting and customer-handling skills.Key ResponsibilitiesInstall, configure, and troubleshoot network infrastructure, including switches, routers, Wi-Fi, VLANs, VPNs, and firewalls.Configure and manage Cisco, FortiGate, and other network/security solutions.Install and maintain Windows Servers and related IT infrastructure.Configure, monitor, and troubleshoot Acronis, Veeam, and other backup solutions.Perform backup monitoring, restore testing, and disaster recovery activities.Troubleshoot network, server, hardware, software, and connectivity issues.Provide remote and on-site technical support to customers.Conduct preventive maintenance and system health checks.Support Microsoft 365, Azure, email, and cloud infrastructure.Prepare technical reports, documentation, and network diagrams.Participate in IT infrastructure projects, installations, migrations, and commissioning.Coordinate with vendors and technical teams for escalations.Ensure customer issues are resolved within agreed SLA timelines.RequirementsDiploma/Bachelor’s degree in IT, Computer Science, Networking, or a related field.2–5 years of relevant UAE or GCC experience in IT networking and infrastructure.Strong knowledge of TCP/IP, DNS, DHCP, VLAN, VPN, routing, switching, and Wi-Fi.Hands-on experience with Cisco switches/routers and FortiGate firewalls.Experience with Acronis and/or Veeam backup solutions.Good knowledge of Windows Server and Microsoft 365.Strong troubleshooting and problem-solving abilities.Excellent communication and customer-handling skills.Valid UAE Driving Licence – Mandatory.Ability to travel to customer sites across the UAE.CCNA, Fortinet, Microsoft, Veeam, or Acronis certifications will be an advantage.Ideal CandidateThe ideal candidate should be hands-on, proactive, technically strong, and customer-focused, with the ability to independently handle network, server, and backup-related issues at customer locations.Candidates with a valid UAE driving licence and immediately available to join will be preferred.