Information Technology Service Delivery Manager
KTek Resourcing · Riyadh, Saudi Arabia
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Details:The Service Delivery Manager will be responsible for managing infrastructure operations, ensuring SLA compliance, overseeing EUS, server, and network environments, and acting as the primary interface between the customer and delivery teams. The role requires strong technical knowledge of server hardware, data center operations, incident management, and stakeholder management.1. Technology:Knowledge of Server Hardware - Multiple Vendors, Remote Management Tools, Software and hardware RAID, Clear network fundamentals and topology2. Business Development:
- Understand new business cases and client needs
- Understand and develop new structure of Organization and effective Solution
- Demonstrate delivery methodology to Prospective clients
- Costing and Pricing for new Business cases3. Strategy and Synergy: Identify the challenges in the existing Delivery, and identify areas for new (possible) Business Offering Areas
- Identify and define new delivery methodology
- Identify and define skills and capabilities of new managers, and identify needs for development
- Identify different thresholds for achievements.