Information Technology Specialist

Company Description DIA33 Group is a solutions-focused company founded in 2011 by a team of business professionals and investors, serving a rapidly growing international client base. The organization operates in many countries, supporting more than 230 customers across 26+ countries and a broad range of industries and end markets. DIA33 Group combines chemical innovation with advanced technologies, leveraging its technical and infrastructural assets to deliver efficient and reliable products and solutions for global corporations and major manufacturers. The company positions itself as an extended arm of its clients’ operations, providing cost-effective, high-quality outcomes with the responsiveness of a local partner. As an aspiring industry leader, DIA33 Group is strongly committed to safety, health, environmental responsibility, and sustainability.Role Description The Information Technology Specialist will provide on-site technical support and maintenance for DIA33 Group’s infrastructure and users at the Dubai location. This full-time role includes managing and monitoring network systems, installing and configuring hardware and software, and ensuring systems are secure, stable, and up to date. The specialist will diagnose and resolve technical issues, escalate complex problems to appropriate teams, and maintain documentation for configurations, procedures, and incidents. The role involves collaborating with internal stakeholders, supporting end users with day-to-day IT requests, and contributing to continuous improvement of IT processes, performance, and security. The Information Technology Specialist will also assist in implementing new technologies and supporting IT-related projects aligned with the company’s operational and security standards.Qualifications Strong foundation in Information Technology, including systems administration and support.Proficiency in Network Administration and Network Security for maintaining and protecting IT infrastructure.Effective Troubleshooting skills for diagnosing and resolving hardware, software, and connectivity issues.Customer Service orientation with the ability to support and communicate clearly with non-technical users.Experience with operating systems (e.g., Windows, Linux), basic server management, and peripheral devices.Understanding of cybersecurity best practices and data protection principles.Ability to work on-site in Dubai, manage multiple priorities, and collaborate in a cross-functional environment.Relevant degree or diploma in Information Technology, Computer Science, or a related field; industry certifications (e.g., CompTIA Network+, CCNA, ITIL) are an advantage.