Information Technology Support Analyst

About the JobThe OpportunityAs the Information Technology Support Analyst, you will provide high-quality technical support to end users across the business, ensuring ICT services are delivered effectively and aligned with business needs. You will manage incidents and service requests, support a range of Microsoft technologies, and contribute to the continuous improvement of our IT systems and services.ResponsibilitiesManaging ICT service request and Incidents for hardware and software, ensuring responses are based on ITIL principlesProvide local and remote support for hardware, software, and user issuesSupport and troubleshooting of local AV / Microsoft Teams equipmentInstall, configure, update, and remove business applicationsDeploy and configure hardware for new and existing employeesManage and maintain ICT asset registers and software licensing complianceAbout youMinimum 3 years' experience in a similar IT support roleProven experience diagnosing and resolving hardware and software issuesStrong knowledge of Microsoft Windows 10/11 environmentsExperience with Active Directory administration and supportIntermediate to advanced Microsoft 365 administration and troubleshooting skillsWhy Join Us?At Agilitus, we encompass an entrepreneurial mindset and a collaborative, supportive culture. We attract ambitious people, who are empowered and nurtured with the prospect of promotion as the business grows, with encouraged elevation into leadership roles supported by our existing leadership team – a mix of young and experienced. With no silos and a range of innovative projects, we offer a unique opportunity for like-minded people to thrive in a teamwork-inspired environment, as we work together to deliver multidisciplinary engineering solutions for clients and communities.On a personal level, you’ll be part of an inclusive, diverse, and equitable workplace. This will open the doors to flexible work arrangements to maintain a work-life balance, tailored learning and development plans and career pathways, access to wellbeing services and more. We provide competitive remuneration including incentives and paid overtime, a generous paid primary and secondary parental leave policy, paid professional memberships and on-the-job mentoring and coaching with our industry-leading technical experts. We are proud to promote our partnership with Engineers Australia, providing a supported pathway for our engineers to achieve chartered status.About UsOur vision is to be the most sought-after global multi-discipline engineering business; attracting and employing the best people with like-minded values while working on projects that make a difference to our communities.We’re in the business of solving engineering challenges but it’s more than that; it’s the difference we make for clients, our people and community. It’s about delivering on our promises and always exploring better ways of finding solutions.Our agility ensures we find solutions to complex problems. We design innovative, best fit solutions for challenges that many haven’t been able to solve.We are Engineering Amplified.----Agilitus is an advocate for Equal Employment Opportunity, and we encourage applications even if your experience doesn’t align with every requirement in the job description. You still may be the right candidate for this or other available roles.We will not be accepting unsolicited resumes from recruiters, executive search consultants or any third-party consulting agencies for this position.We will only be accepting applicants with current Australian working rights, at this time.