Information Technology Support Assistant

Company Description ZED Gaming is an entertainment-focused organization dedicated to delivering engaging gaming experiences to a wide range of players. The company emphasizes reliable technology, user-friendly systems, and responsive support to keep gaming operations running smoothly. ZED Gaming values innovation, collaboration, and a strong customer focus in all aspects of its work. Team members are encouraged to contribute ideas, learn new skills, and grow in a dynamic, fast-paced environment.Role Description: The Information Technology Support Assistant is a full-time, in-person role in Abu Dhabi, with some flexibility for work from home. This role is responsible for providing day-to-day technical support to staff and gaming operations, including resolving hardware and software issues, assisting with network connectivity, and supporting gaming-related systems. The IT Support Assistant will handle service requests, perform routine computer maintenance, and ensure all devices are updated and functioning correctly. The role includes monitoring system performance, documenting support activities, escalating complex issues to senior IT personnel, and collaborating with other teams to maintain a stable and secure technology environment. This position requires consistent communication with end users, clear documentation of solutions, and adherence to company IT policies and procedures.QualificationsStrong technical support and troubleshooting skills, with the ability to diagnose and resolve common IT issues efficiently.Solid understanding of information technology fundamentals, including operating systems, basic networking, and user account management.Experience in computer maintenance, such as installing updates, performing routine checks, and managing hardware configurations.Good communication and customer service skills, with the ability to explain technical concepts clearly to non-technical users.Ability to prioritize tasks, work both independently and within a team, and manage time effectively in a fast-paced setting.Relevant technical certification or diploma in Information Technology, Computer Science, or a related field is preferred.Experience in gaming or entertainment environments, and familiarity with gaming hardware or platforms, is an advantage.