Information Technology Support Engineer

BlackStone eIT is looking for a dedicated IT Support Engineer to join our team. In this role, you will be responsible for providing technical support to our clients, resolving hardware and software issues, and ensuring efficient operation of IT systems.As an IT Support Engineer at BlackStone eIT, you will play a critical role in maintaining the satisfaction of our customers and optimizing the performance of our technology solutions.Key ResponsibilitiesProvide first and second-level technical support for end usersInstall, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipmentSupport Microsoft Windows operating systems and business applicationsManage user accounts, permissions, email accounts, and access rightsTroubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCPMonitor and maintain IT infrastructure, servers, and network devicesInstall software updates, security patches, and operating system upgradesRespond to service requests and incidents through the ticketing system within defined SLAsEscalate complex technical issues to senior engineers or vendors when requiredSupport virtualization environments such as VMware and Hyper-VAssist with backup, recovery, and disaster recovery proceduresMaintain accurate records of incidents, solutions, and asset inventorySupport cybersecurity initiatives by implementing security policies and best practicesPrepare technical documentation, user guides, and knowledge base articlesCoordinate with third-party vendors for hardware repairs and software supportRequirementsMinimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support rolesBachelor's degree in Computer Science, Information Technology, or related fieldProven experience as an IT Support Engineer or similar roleExcellent knowledge of computer systems, mobile devices, and other tech productsFamiliarity with remote desktop applications and help desk softwareStrong problem-solving and communication skillsAbility to diagnose and resolve basic technical issues efficientlyGood organizational and time management abilitiesCustomer-oriented attitude and ability to explain technical issues in a clear mannerWillingness to learn and keep up-to-date with the latest technologiesProven experience as a System Administrator or similar roleStrong knowledge of Microsoft 365 administration and Azure Active DirectoryExperience with Windows Server (2016/2019/2022), virtualization (Hyper-V or VMware), and networking fundamentalsFamiliarity with PowerShell scripting for automation and administrationUnderstanding of security best practices and compliance frameworksExcellent problem-solving and communication skills