Information Technology Support Engineer

One of our clients is looking to hire an IT Support Engineer for their IT Team. Below is the job description:Responsibilities:End User SupportProvide L1/L2 support for hardware, software, and network-related issues.Manage and resolve IT incidents and service requests, ensuring proper documentation and tracking.Support software installations, hardware upgrades, access management, and user requests.Maintain IT asset inventory and provide basic user training and support documentation.Collaborate with internal IT teams to ensure timely issue resolution.System AdministrationManage user accounts and access permissions.Support software installation, configuration, and maintenance.Assist with patch management, backup, and recovery processes.Provide first-level support for systems, servers, and network-related issues, escalating complex cases when required.Required experience:Bachelor's degree in Computer Science, Information Technology, or a related field.Minimum of 5 years of experience in end-user support and system administration.Strong knowledge of IT service management frameworks such as ITIL.Experience with user account management, software management, and patch management.Excellent leadership and team management skills.Strong analytical and problem-solving abilities.Excellent communication and interpersonal skills.