Information Technology Support Engineer

IT SUPPORT ENGINEERROLE SUMMARYThe IT Support Engineer provides first-line technical support to all staff and maintains the company's end-user devices, accounts and systems. The role supports the IT department's day-to-day service delivery, the testing of internal platform releases, and the automation of routine administrative tasks. Initiative and ideas for improving how the company works are expected and welcomed.KEY RESPONSIBILITIESProvide first-line support for hardware, software, network, printing, telephony and meeting-room equipment; log, resolve or escalate every request and close it with the user.Administer user accounts, licenses, mailboxes and access in Microsoft 365 / Entra ID, including the IT steps of staff onboarding and offboarding.Set up, deploy, maintain and recover laptops and mobile devices; keep the IT asset and license register accurate and track renewals and warranties.Apply basic security hygiene: updates and patching, endpoint protection, access reviews, backup checks, and reporting of suspicious activity.Test new releases of the company's internal platform before staff use them; confirm screens are complete and correct and write reproducible defect reports.Maintain operational configuration data in company systems (reference lists, categories, department settings) so it stays current.Identify repetitive manual tasks within IT operations and automate them using scripts or workflow tools.Keep IT procedures and user guides up to date; liaise with suppliers on quotations, deliveries and support cases.REQUIREMENTSDiploma or degree in Information Technology, Computer Science or a related field, or equivalent practical experience.6–7 years in IT support or a hands-on technical roleWorking knowledge of Windows and macOS, Microsoft 365 administration, and basic networking.Clear written and spoken English; able to document procedures and report faults precisely.Methodical and service-oriented: follows procedures, escalates rather than guesses, and remains courteous under pressure.Interest in automation and AI tooling, shown through personal or academic projects scripts, small applications, integrations or workflow automations.Scripting in Python, PowerShell or Bash; basic SQL.Exposure to Intune or another MDM, a ticketing system, or workflow platforms such as Power Automate, n8n or Zapier.ITIL Foundation certification preferred; CompTIA A+ or Microsoft 365 Fundamentals an advantage