Information Technology Support Engineer

Company Description At GJR Technologies, we specialize in IT consulting and deliver comprehensive, tailored solutions that support diverse business needs. Our experienced consultants provide strategic advice and hands-on implementation across software, hardware, SAP integration, and general IT advisory services. We focus on optimizing IT infrastructures to enable efficient operations and support digital transformation initiatives. Beyond technical execution, we help organizations align their IT strategies with broader business objectives for sustainable growth. For more information about our services and culture, please visit www.gjrgroup.eu.🚨 GJR Technologies is Hiring – IT Support Engineer (L1) 🇩🇪📍 Location: Munich, Germany💼 Experience: 1–3 Years🗣️ Languages: English + Local Language🏢 Work Mode: On-site🔹 Job SummaryWe are looking for a proactive and customer-focused L1 IT Support Engineer to provide first-level technical support to end users. The role involves troubleshooting hardware, software, and network-related issues while ensuring timely resolution and excellent customer service.🔹 Key Responsibilities

• Provide L1 support for desktops, laptops, printers, and peripherals
• Install, configure, and troubleshoot Windows 10/11 & Microsoft Office
• Handle incidents and service requests through phone, email, walk-up, or ticketing systems
• Troubleshoot hardware, software, printer, and basic network issues
• Perform password resets and basic Active Directory administration
• Configure Microsoft Outlook and Office 365
• Support VPN and remote-access connectivity
• Install, upgrade, and maintain desktop software and security patches
• Perform IMAC activities (Install, Move, Add & Change)
• Maintain IT asset and inventory records
• Document incidents and resolutions in the ticketing system
• Escalate complex issues to L2/L3 teams according to SLA guidelines
• Provide excellent customer service and communication🔹 Required Skills
• Windows 10/11 Administration
• Microsoft Office 365 / Outlook
• Active Directory – user management & password resets
• Basic Networking – TCP/IP, DNS, DHCP, Wi-Fi & VPN
• Hardware, printer & peripheral troubleshooting
• ServiceNow, Jira, Remedy, or similar ticketing tools
• Remote support tools – AnyDesk, TeamViewer, Remote Desktop
• Basic knowledge of Microsoft Intune & SCCM is preferred
• Strong troubleshooting and communication skills🔹 Qualifications
• Bachelor's degree or Diploma in Computer Science, IT, or related field
• 1–3 years of experience in Desktop Support / Helpdesk / IT Support
• CompTIA A+, Microsoft Fundamentals, or ITIL Foundation is an advantage🔹 Preferred Skills
• Microsoft Intune, SCCM/MECM, or Autopilot
• Azure AD / Microsoft Entra ID
• Mobile device support – Android/iOS
• Basic AV/VC and conference room support📩 Interested? Feel free to DM me or share your CV.