Information Technology Support Officer

MAIN ACTIVITIES, FUNCTIONS, AND OBJECTIVESAccountable for:To provide expert technical support to internal users, act as a liaison between the business departments andthe IT team, ensure smooth operation and maintenance of servers and IT infrastructure, and support theimplementation of cybersecurity and IT best practices across the organization.Key Responsibilities:• Provide daily technical support for users onsite, remotely, and at outside sites.• Install, configure, and maintain computers, printers, and related peripherals, Grandstream PBXsystems.• Troubleshoot network issues (internet, server connectivity, VPN, etc.).• Support the implementation and enforcement of cybersecurity policies and best practices.• Manage user accounts across systems such as Active Directory and email platforms.• Diagnose and resolve hardware, software, and system issues.• Install and update software while ensuring security compliance.• Log and document support requests, actions taken, and resolution details.• Manage and monitor company servers to ensure availability, performance, backup, and securitycompliance.• Report on issues, progress, and updates to the IT ManagerREQUIRED: COMPETENCIES, AND SKILLS:• Strong organizational skills with the ability to manage multiple tasks efficiently.• Effective communication and interpersonal skills.• Creative approach with attention to detail.• Excellent communication skills, with a high standard of English (oral and written).• Good knowledge of Windows operating systems (macOS or Linux is a plus).• Experience working with printers, attendance systems, and LAN/WAN networks.• Solid understanding of cybersecurity fundamentals.• Strong troubleshooting and problem-solving skills.EDUCATION, CERTIFICATION, AND EXPERIENCE REQUIREMENTS• Bachelor’s degree in information technology, Computer Science, or a related field.• 1+ to 3 years of experience in IT support or a similar role.• Certifications such as CompTIA A+, Network+, CCNA, MCSA are a plus• Familiarity with ticketing systems like Spiceworks, Zendesk, or ServiceNow is a plus.