Information Technology Support Specialist

Company Description Brinztech Cyber Guardian is a technology solutions provider focused on helping businesses thrive securely in the digital age. Founded in 2013, the company combines advanced technologies with a commitment to high-quality service and innovation. Brinztech Cyber Guardian specializes in safeguarding data and enhancing operational efficiency for a diverse client base. Team members contribute to solutions that protect critical information and support business growth. The organization values technical excellence, reliability, and customer-centric collaboration.Role Description The Information Technology Support Specialist is a full-time, on-site role based in Dubai, United Arab Emirates. This role is responsible for providing day-to-day technical support to end users, including diagnosing and resolving hardware, software, and network issues. The specialist will handle help desk requests, manage ticket queues, and ensure timely resolution of incidents and service requests. Typical tasks include installing and configuring desktop computers and peripherals, performing system updates, and documenting solutions and procedures. The role also involves collaborating with other IT team members, maintaining security best practices, and supporting continuous improvement of IT operations.Qualifications Strong skills in Technical Support and Help Desk Support to resolve user issues efficiently and professionally.Proficiency in Troubleshooting across hardware, software, and basic network environments.Hands-on experience with Desktop Computers, including installation, configuration, maintenance, and upgrades.Foundational knowledge of Information Technology principles and common enterprise IT environments.Relevant diploma or degree in Information Technology, Computer Science, or a related field.Experience with ticketing systems, remote support tools, and basic network administration is beneficial.Clear written and verbal communication skills, with the ability to explain technical concepts to non-technical users.Strong customer service orientation, attention to detail, and ability to prioritize and manage multiple tasks.Industry certifications such as CompTIA A+, Network+, or equivalent are an advantage.