Information Technology Support Specialist

Help Desk Support in a team of two supporting around 120 users. This is fully onsite position. Looking for someone willing to learn and progress over time.Would you be interested in learning more?We are seeking a skilled IT Support Specialist to join our team in Troy, Michigan. The ideal candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of IT systems.**Key Responsibilities:**- Provide technical support to end-users via phone, email, and in-person.- Diagnose and troubleshoot hardware, software, and network issues.- Install, configure, and maintain computer systems and applications.- Monitor and maintain IT infrastructure, including servers, networks, and peripherals.- Manage user accounts and access permissions.- Document support activities and resolutions in a ticketing system.- Assist with IT projects and system upgrades.- Ensure compliance with company IT policies and procedures.**Required Skills:**- Proficiency in Windows and Mac operating systems.- Experience with Active Directory and Office 365.- Knowledge of network protocols and troubleshooting (TCP/IP, DNS, DHCP).- Familiarity with IT security practices and antivirus solutions.- Strong problem-solving and communication skills.- Ability to work independently and as part of a team.- Relevant IT certifications (CompTIA A+, Network+, Microsoft Certified Professional) are a plus.**Qualifications:**- Associate's degree in Information Technology, Computer Science, or a related field.- 0-2+ years of experience in IT support or a similar role.- Competitive salary- Health, dental, and vision insurance- 401(k) plan with company match- Paid time off and holidays- Professional development opportunities