Information Technology Support Specialist

Job Description

Experience 3.0+ YearsProvide 1st level support to our internal customers through the ticketing system based on defined ITIL processes.Be logged-in and available to answer calls through our global Service Desk call centre solution.Actively participate in team meetings and suggest opportunities for continual improvement.Support Service Desk KPI/TTI measures.Be part of a rotered on call team during weekends, this should have you on-call once a monthDevelop and maintain both technical and customer documentation for standards, processes and procedures.Monitor group email inbox and enter into ticketing system.Working Hours: 3 shifts on a rotational basis-06:30 - 14:30 (IST)-14:30 - 22:30 (IST)-22:30 - 06:30 (IST)# Immediate start preferred