Information Technology Support Specialist

IT Support Specialist

Location: South Dublin (Hybrid, 3 days a week, with client site visits as required)Salary: €45,000+ depending on experienceJob type: Permanent, full-time (39 hours per week)Sector: IT Support / Managed ServicesThe opportunityA dynamic, growing managed service provider (MSP) in South Dublin is looking for an IT Support Specialist to join its team.

The business delivers cloud, networking, cyber security and infrastructure services to small and medium-sized businesses across a range of industries, and is expanding its service portfolio and taking on new clients.This is a hands-on, client-facing role. You'll be a first point of contact and a main point of escalation for customers, working on real projects as well as day-to-day support.Key responsibilitiesAct as the first point of contact for client technical queries and issues, remotely and on siteReview the service request queue, deciding what to escalate and what to close, and making sure requests are answered quickly and correctlyMaintain and improve internal and client infrastructure, including Azure, Microsoft 365, networking and securityDeliver cloud migrations from on-premises to the cloudBuild Azure environments, including virtual servers, Site-to-Site VPNs, Azure SQL databases and Entra IDRoll out Microsoft Intune (MDM)Build SharePoint sites and advise end users on best practiceDeploy Microsoft Defender for Endpoint and Defender for Office 365Install and manage SonicWALL firewalls, Site-to-Site and Client-to-Site VPNs, and SonicWave wireless access pointsOversee firewall and VPN configurations to keep client connectivity secure and optimisedManage and renew warranties on critical client IT componentsProvide technical advice and mentoring to clients where requiredAbout you:Essential3+ years' experience in a managed service provider environmentHands-on experience with Microsoft 365, Azure, Entra ID, Windows Server, Windows 10/11 deskside support, SonicWALL firewalls and networkingExperience setting up security using Microsoft Defender for Endpoint, Defender for Office 365 and IntuneExcellent client-facing communication and stakeholder management skillsStrong organisation and prioritisation, with the ability to work in a fast-paced, high-demand environmentA methodical approach to fault finding and follow-up, able to explain issues in plain language to non-technical usersFull clean class B driving license and access to a carDesirableITIL Foundation (v4)Microsoft Certified: Azure Administrator Associate (AZ-104)BenefitsSalary of €45,000+ depending on experienceHybrid working (3 days a week)Company pensionPrivate medical insuranceSubsidised gym membershipCompany eventsOn-site parking