Information Technology Support Technician

Penske Automotive Group is a Fortune 200 international transportation services company that operates automotive and commercial truck dealerships principally in the United States and Western Europe, and distributes commercial vehicles, diesel engines, gas engines, power systems and related parts and services principally in Australia and New Zealand. We have created a best-in-class IT environment to support our business needs. We are currently seeking to add a talented member to our corporate IT team.Overall responsibility of the IT Support Technician is to facilitate the resolution of technical issues within dealerships and corporate headquarters. Dealership support is provided over the phone in a call center style environment while corporate headquarters support is face-to-face. This role will be located at our corporate headquarters office in Bloomfield Hills, Michigan, and is not a remote opportunity.Specific Duties:Account provisioning for various productivity cloud applications and Dealer Management SystemsSupport enterprise, manufacturer and third-party applications including accessProvide primary technical support via phone and remote software with excellent customer serviceCollaborate with other IT staff to resolve issuesPrioritize, escalate and resolve incidents from ticket management systemDeploy and support technology to the enterprise’s executivesTroubleshoot and provision mobile devicesAdhere to all corporate processes, policies and assist with technical documentationProvide weekend, holidays and after-hours support (rotation) including occasional travelMinimal requirements for consideration of this position include:Associates Degree in computer sciences or related fields – 4-year college degree preferredTwo years of related technology experienceWillingness to continue to grow through outside and in-house trainingStrong experience and knowledge of:Microsoft 365 services, including Exchange Online, Microsoft Entra ID, Teams, and related cloud servicesMicrosoft Active Directory and hybrid identity environmentsMicrosoft Windows desktop operating systems and Office applicationsPC hardware, mobile devices (iOS/Android), and peripheralsEndpoint and client-side cybersecurity softwareKnowledge of:Automotive Retail Environment or similarDealership Management Systems (Reynolds/CDK)Microsoft Active Directory and ExchangeVOIP SystemsBasic WAN/LAN troubleshootingPersonal Skills / Attributes:Strong interpersonal, analytical, oral and written communication skillsAbility to research requests for a viable solution amenable to allAbility to multi-task and prioritize issuesFor immediate and confidential consideration, please forward your resume, cover letter and salary history to:careers@penskecorp.comor via U.S. mail:Penske CorporationAttn: Randall Johnson, EVP, HR and Administration2555 Telegraph Road,Bloomfield Hills, Ml 48302-0954No telephone inquiries, please.Penske Automotive Group is an equal opportunity employer.