Information Technology Support Technician

About noonnoon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done.noon’s mission: Ring every doorbell, every day.What you'll do:Team Noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.As an IT Support Technician, you will work closely with the business, fellow technicians, and engineering teams to implement, maintain, and support critical IT infrastructure while providing day-to-day technical support to meet current and future business needs.

Responsibilities

Provide a 1st / 2nd line support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your site.Participate in site-wide projects that support changing business and IT requirements.Installation, maintenance and support of IT equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners, thin clients and workstations. Some cabling work will also be required (after training).Management of imaging workstations and laptops including updates.Providing technical support/input to site and team projects and initiatives.Undertaking ad-hoc requests and tasks as and when required.The management Asset and Inventory including checks / audits in line with global standards and processes including Return Merchandise Authorization (RMA) process with suppliers.What you'll need:Experience in MS Windows System SupportSome Linux/Unix System Support experienceTwo years prior technical (IT) exposure/experience highly favourable, preferably in an operational environment.Excellent English communication skills (written & verbal). Able to communicate technical information to nontechnical audiences.A strong sense of customer service and demonstrable history of excellent customer-facing skills.Demonstrable methodical problem-solving and excellent analytical skills.Able to keep others informed of information that contributes to the performance of the team, department, or company (Team player).An excellent understanding of computers (both hardware and software) and a demonstrated willingness to learn new technology and to train and learn new skills.Who will excel?We’re looking for people with high standards who understand that hard work matters.You need to be relentlessly resourceful and operate with a deep bias for action.We need people with the courage to be fiercely original.Noon is not for everyone; readiness to adapt, pivot, and learn is essential.