Infrastructure Engineer

We're Hiring{{:}} Infrastucture EngineerLocation{{:}} Whiteley (Office Based)Salary{{:}} Competitive salaryHours{{:}} Full Time, Monday to Friday, plus participation in an out-of-hours support rotaAbout Silver LiningSilver Lining, part of the Focus Group family, delivers secure communications and PCI compliance solutions to businesses across the UK.We're looking for a technically minded Infrastructure Engineer to join our specialist team based in Whiteley.This is a varied, hands-on role supporting our Voice and PCI compliant platform and the underlying infrastructure that delivers it. No two days are the same - you could be analysing SIP signalling to resolve complex call issues, capturing packet traces, commissioning a new customer, performing maintenance in our datacentres, or working directly with carriers and technology partners to troubleshoot service-impacting faults.You'll work closely with experienced engineers, partners and customers to deliver reliable, high-quality solutions. If you're naturally curious, enjoy solving technical problems and want to develop your knowledge in voice, networking and Linux technologies, we'd like to hear from you. What You'll DoInvestigate and resolve customer incidents relating to our PCI platformCapture and analyse packet captures (PCAPs) using tools such as WiresharkTroubleshoot SIP signalling and media-related issuesWork with telecommunications providers, technology partners and customers to identify and resolve faultsConfigure and onboard new customer environmentsPerform routine platform maintenance and system updatesSupport Linux-based systems and associated hypervisor infrastructureAssist with datacentre deployments, maintenance and hardware installationMaintain accurate technical documentation and recordsParticipate in an out-of-hours support rota and planned maintenance activitiesContribute to continuous improvement of operational processes and platform reliability We're looking for someone who{{:}}Enjoys solving complex technical problemsTakes ownership of issues and sees them through to resolutionWorks well as part of a team but is equally comfortable working independentlyCan communicate confidently with customers, suppliers and colleaguesIs naturally curious and enjoys understanding how things workIs organised, reliable and takes pride in delivering excellent serviceHas a positive attitude and isn't afraid to get stuck into whatever needs doingEssential skillsExperience working with SIP and VoIP technologiesStrong troubleshooting and analytical skillsExperience capturing and interpreting network packet traces (PCAPs)Good understanding of IP networkingExperience administering Linux systemsExcellent communication skills, both written and verbalAbility to work methodically under pressureA willingness to learn new technologies and continuously develop technical skillsFull UK driving licenceDesirable SkillsExperience working in a datacentre environmentKnowledge of SBCs, RTP and media troubleshootingExperience supporting hosted voice or unified communications platformsFamiliarity with virtualisation technologiesExposure to scripting or automation (Bash, Python, PowerShell etc.)Experience working within an MSP, telecommunications or service provider environment Why Join Us?As part of the Focus Group family, Silver Lining combines specialist expertise with the backing of one of the UK's leading technology providers. You'll have the opportunity to develop your skills, work with cutting-edge technologies, and play a key role in delivering secure, business-critical solutions.If you're a curious problem-solver with a passion for technology, we'd love to hear from you.