Inquiry Specialist (Legal Intake) – Dubai | Full-time | Immediate start

AWS Legal Group is expanding our Inquiry Team. We need disciplined, reliable, client-obsessed specialists who follow process exactly. As a law firm, accuracy and speed matter: you’ll respond to new leads within 10 minutes (during your shift), update monday.com, and follow the client until the matter proceeds or is formally closed.You will: respond on WhatsApp/phone/email, qualify, book consultations, attend some consultations, write MoM (minutes of meeting), and follow up on quotations until signature or closure.You are: sharp in English (Arabic a plus), fast and polite, process-driven, comfortable with monday.com and CRMs, and committed to zero errors. Legal exposure is a plus or complete our 2-week training at 50% salary.ResponsibilitiesRespond to new leads within 10 minutes (during your shift) via WhatsApp, phone, and email using firm scripts and tone.Qualify matters, book consultations, manage calendars, and confirm attendance.Attend selected consultations, capture MoM (minutes of meeting), and log action items and deadlines.Update and manage all records in monday.com (statuses, owners, due dates, notes, files).Follow up end-to-end: from first contact until the case proceeds (retainer signed/payment received) or is formally closed after consultation.Track and follow up on quotations: send, clarify, re-issue if needed, and pursue to signature or formal decline.Produce accurate handovers to lawyers; safeguard confidentiality and data protection.Hit weekly KPIs: 10-min SLA adherence, consultation bookings, conversion to retainer, data accuracy, and closed-loop follow-ups.RequirementsExcellent written and spoken English; Arabic is a plus.1–3 years in intake, customer service, or sales ops; law-firm or legal exposure is an advantage.monday.com proficiency (or fast learner) and comfort with CRMs, calendars, and WhatsApp Business.Strong note-taking; able to draft clear MoM and summarize next steps.Process discipline, attention to detail, and calm, professional client etiquette.Training & CompensationStructured onboarding: 2 weeks at 50% salary with assessments on scripts, monday.com workflows, compliance, MoM quality, and follow-up standards.On passing: full salary (DOE) + performance incentives where applicable.Benefits and growth path discussed at interview.