Inside Sales Representative

ABOUT HYDRAULIC TECHNOLOGIESHydraulic Technologies is a global leader in the manufacturing of high-pressure hydraulic pumps, tools, shop equipment, work holding automation, and railway track systems. Our renowned product brands — Power Team, Bolting Systems, Stone, Hytec Work holding, Posi Lock, and Rail Systems — are synonymous with safety, quality, reliability, and innovation.Headquartered in Rockford, Illinois, Hydraulic Technologies stands as a premier designer, engineer, and manufacturer of high-pressure hydraulic tools and equipment. With over 90 years of expertise, Hydraulic Technologies serves critical industries such as infrastructure, manufacturing, and rail, delivering essential solutions for various industrial markets.ABOUT THE ROLEThe Inside Sales Representative is responsible for managing customer relationships, generatingquotations, processing orders, and supporting the external sales team. This role focuses on delivering excellent customer service while driving revenue growth within the hydraulic technologies sector.PRINCIPLE DUTIES AND RESPONSIBILITIES Act as the primary point of contact for international customers via phone and emailPrepare and follow up on quotations for hydraulic components, systems, and servicesPro-actively contacts customers to identify sales opportunitiesProcess sales orders accurately, regularly keeping customers on up-to-date backlog status and ensure timely deliveryArranging credits, refunds, exchanges or marketing materialWorking with customers on shipment arrangementsProvide technical and commercial support to customersIdentify upselling and cross-selling opportunities within existing accountsMaintain and update customer data in CRM systemsCollaborate with Technical Support, Logistics and Procurement, Commercial and Finance TeamHandle customer inquiries, complaints and after-sales supportThe above listed responsibilities are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities or duties required. Employee will be expected to perform other duties as assigned.SKILLSCommercial awareness and negotiation skillsKnowledge of hydraulic products is a plusAttention to detail and accuracyAbility to manage multiple tasks and deadlinesTeam player with a proactive attitudeCustomer-focused with strong organizational skillsEDUCATION AND EXPERIENCE3-5 years of experience with inside sales, preferably in a hydraulics B2B environmentExcellent communication skills in English,Proficiency in ERP (SAP)/CRM (Hubspot) systems and Microsoft OfficePHYSICAL DEMANDSWhile performing the duties of this job, the employee is regularly required to sit, use hands and fingers, handle or feel objects, reach with hands and arms, talk and hear. The employee is occasionally required to stand and walk.The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.WORKING CONDITIONSThe working conditions described here are representative of those an employee may encounter while performing the principal duties and responsibilities of the job. The performance of this position normally requires exposure to a typical manufacturing area which, under certain conditions, requires the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. The temperature of the primary work area may be affected by outside temperatures and machining. Industrial lighting provided.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.QUALITY Quality encompasses all aspects of HT’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to product, process and the quality system. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.HT USA is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, gender, age, disability, protected veteran status, or any other reason prohibited by law.