Inside Sales Specialist

Company: Mimi Beds

Location: RemoteTime commitment: Full-TimeCompensation:10,000-12,000 MAD per month + Performance-Based BonusesAbout Mimi BedsMimi Beds is a growing children's furniture brand specializing in Montessori-inspired beds and thoughtfully designed furniture that helps children transition into independent sleeping environments.We serve families across North America, offering high-quality products that combine functionality, safety, and beautiful design.As we continue to grow, we're looking for a motivated and persuasive Inside Sales Specialist to join our team and help turn interested shoppers into happy customers.About the RoleWe are seeking a results-driven Sales Recovery Specialist to help us maximize sales opportunities by reconnecting with customers who have shown interest in our products but have not completed their purchases.

This role focuses primarily on recovering abandoned checkouts, converting warm leads, and helping customers make confident purchasing decisions.You'll proactively engage potential customers through phone calls, emails, SMS, and other approved communication channels, identify barriers preventing them from purchasing, and provide personalized assistance to help close sales.The ideal candidate is an excellent communicator, comfortable with outbound sales, persistent without being pushy, and motivated by measurable results.Key ResponsibilitiesSales Recovery & ConversionProactively contact customers who have abandoned their checkouts through phone, email, and other approved communication channels.Identify and address purchasing objections related to product selection, pricing, shipping, delivery timelines, and other concerns.Convert abandoned checkouts and qualified leads into completed purchases.Follow up with potential customers consistently and professionally to maximize recovery opportunities.Recommend suitable products, bundles, and accessories to increase order value.Customer EngagementBuild rapport with prospective customers and provide personalized product recommendations.Develop a strong understanding of Mimi Beds' product offerings, features, and benefits.Assist customers throughout the purchasing process, ensuring a positive customer experience.Communicate confidently with parents and families, addressing questions with empathy and professionalism.Customer Experience & Reputation ManagementProactively contact dissatisfied customers through phone calls, email, and other approved communication channels to understand and address their concerns.Reach out to customers who have left negative product or company reviews to better understand their experience and identify opportunities for resolution.Handle sensitive conversations with empathy, professionalism, and a solutions-oriented approach.Work toward resolving product-related complaints, delivery concerns, unmet expectations, and other customer experience issues.Collaborate with customer service, logistics, and management teams to coordinate appropriate resolutions.Follow up with dissatisfied customers to ensure their concerns have been addressed and their experience has improved.Identify recurring customer complaints and provide feedback to management to improve products, services, and operational processes.Help rebuild customer confidence, strengthen brand loyalty, and reduce the likelihood of unresolved complaints or negative customer experiences.Where appropriate, invite customers to share updated feedback after their concerns have been resolved, without pressuring them to change or remove honest reviews.Performance & ReportingTrack customer outreach, follow-ups, conversion rates, and recovered sales.Maintain accurate customer interaction records using Shopify, CRM tools, and internal systems.Meet or exceed individual sales recovery and revenue targets.Identify common reasons for checkout abandonment and provide actionable feedback to management.Collaborate with the marketing and customer service teams to improve conversion rates and customer experience.QualificationsRequired3-5 years of experience in outbound sales, inside sales, telesales, e-commerce sales, or a similar customer-facing sales role.Excellent spoken and written English communication skills.Proven ability to handle objections, build customer relationships, and close sales.Confidence in making outbound calls and engaging customers directly.Strong organizational skills and the ability to manage multiple customer follow-ups.Self-motivated, persistent, and comfortable working toward performance targets.Comfortable using computers, online platforms, and customer management software.AssetsExperience with Shopify or other e-commerce platforms.Experience with abandoned checkout recovery, lead nurturing, or customer reactivation.Familiarity with CRM platforms and customer communication tools.Experience selling consumer products, furniture, or higher-value products.Previous experience working with North American customers.What We OfferCompetitive base rates with performance-based incentives.Opportunity to directly influence company revenue and growth.A collaborative and supportive remote working environment.Training on our products and systemsOpportunities for professional growth as the company expands.