Instructional Designer

Instructional Designer (QSR / Operations Training)Location: Remote/Hybrid in a main Steak n Shake Market

Department: Learning & DevelopmentReports to: VP TrainingSteak n Shake is seeking an experienced Instructional Designer to create engaging, performance-driven training for our restaurant and corporate teams.

This role partners closely with Operations and cross-functional teams to deliver learning that improves execution, guest experience, and retention.This position is ideal for a learning professional who combines strong instructional design expertise with an understanding of quick-service restaurant (QSR), retail, or hospitality operations.ResponsibilitiesDesign and develop eLearning, instructor-led training, and job aids for frontline and leadership rolesApply adult learning theory and instructional design models (ADDIE, SAM)Align training with operational initiatives, menu changes, and promotionsDevelop and manage content in the LMS; incorporate video and interactive learningEvaluate training effectiveness using feedback, LMS data, and field metricPartner with Operations to pilot, refine, and roll out training programVisiting restaurants to observe operations, validate effectiveness, and gather feedbackQualificationsBachelor’s degree in Instructional Design, Education, or related field, Master’s degree plus5+ years instructional design experience (QSR, retail, or hospitality preferred)5+ years’ experience training frontline hourly teams and managersProficiency (3-5 years’ experience) with eLearning tools (Articulate Storyline/Rise, Camtasia, Canva, Adobe, Vyond)Strong communication, project management, and stakeholder collaboration skills with proven ability to meet deadlinesData driven mindset with the ability to evaluate learning impact using Kirkpatrick type frameworksKnowledge of food safety standards, QSR standards, and hospitality principlesAdditional DetailsYou are in one of the following areas: Indianapolis, Cincinnati, Nashville, St. Louis, Atlanta, Tampa, OrlandoAverage 5% travel for field observation, analysis, and implementation evaluationPassion for operational excellence and learner-centered designRole is fast-paced, operations-driven with high visibility and impactOpportunity to directly influence guest experience, team performance/retentionAbout Steak n ShakeSteak ‘n Shake is a classic American brand born on Route 66 in 1934. We are the creators of the Steakburger, extraordinary homemade milkshakes, and famous beef tallow fries. We use higher quality ingredients. We care about our people by proudly being the maximum wage employer. We seek to lead in food quality and service and embrace leading technologies such as Bitcoin. We are proud to be an American company.