Instructional Designer

The Instructional Designer will transform how MCO customers learn, adopt, and grow with our platform. You will design and deliver role-based training programs that integrate seamlessly with our Knowledge Base (CMS), Digital Adoption Platform (DAP), and Learning Management System (LMS). Beyond building courses, you will leverage AI technologies, semantic search, adaptive learning, and intelligent chatbots, to create personalized, data-driven learning journeys that meet needs of the customers. This role is ideal for someone who thrives at the intersection of instructional design and digital innovation, combining creativity, technology, and analytics to deliver measurable impact on adoption, satisfaction, and retention.Responsibilities Conduct training needs assessments to identify learning gaps and define measurable outcomesDesign structured curricula, learning objectives, and assessments aligned to customer personas and rolesDevelop engaging, multimedia learning content including videos, interactive modules, and microlearning assetsEnsure all learning content is SCORM/xAPI compliant for effective LMS delivery and reportingCollaborate closely with Product, Support, SMEs, and AI teams to ensure accuracy and alignment with product capabilitiesDesign and implement AI‑driven personalization within learning paths based on learner behavior and rolePartner with Product and AI teams to enable semantic search and chatbot‑assisted learning supportAnalyze learner data and learning analytics to optimize content effectiveness and surface content gapsMaintain and continuously refresh training materials based on product evolution, customer feedback, and performance insightsPilot training programs with customer cohorts and iterate rapidly based on resultsExperiences and Skills 8-15 years in instructional design, course development, or learning experience roles (preferably in SaaS/enterprise).Experience with e-learning authoring tools (EasyGenerator, Articulate Storyline, Captivate, Camtasia, etc.) and LMS platforms.Experience in multimedia design, video scripts, infographics, interactive modules.Familiarity with AI in learning (adaptive learning systems, chatbots, recommendation engines, or semantic search).Expertise in SCORM/xAPI standards to ensure interoperability and reporting.Ability to analyze training data and apply AI/ML insights to improve outcomes.Excellent communication and collaboration skills across product, technical, and customer-facing teams.Strong understanding of adult learning principles, instructional design models, and learner engagement strategies.Preferred: Exposure to AI tools such as Google Vids, HeyGen,Canva AI,Adobe Premiere Pro,Notion AIStrong storyboard creation, script writing, content structuring, and assessment design capabilities.