Insurance Claims Assistant / Policy Coordinator

🌟 We’re Hiring: Insurance Claims Assistant / Policy Coordinator📍 Location: United Arab Emirates (Remote)🕒 Employment Type: Part-Time💼 Experience Level: Mid-Level to Senior🌐 Work Arrangement: Fully RemoteAbout UsWe are an insurance-services organization supporting individuals and businesses with policy administration, claims coordination, customer service, documentation, and insurance operations. Our teams work with insurers, brokers, policyholders, service providers, and internal departments to ensure insurance matters are handled accurately and efficiently.We value integrity, accuracy, responsiveness, confidentiality, and customer-focused service. We are looking for an organized professional who can support both claims administration and policy coordination.The RoleWe are seeking an experienced Insurance Claims Assistant / Policy Coordinator to support insurance claims processing, policy administration, customer communication, document verification, renewals, and coordination with insurers and service providers.The ideal candidate is detail-oriented, highly organized, and comfortable managing multiple cases, policy records, deadlines, and stakeholder communications.Key ResponsibilitiesAssist with receiving, registering, and processing insurance claims.Review claim submissions and supporting documents for completeness and administrative accuracy.Coordinate with insurers, brokers, policyholders, adjusters, surveyors, repair providers, hospitals, garages, and authorized service partners.Maintain accurate claim records, reference numbers, submission dates, status updates, and correspondence.Follow up on pending claims, missing documents, assessments, approvals, settlements, and outstanding actions.Assist with preparing claim forms, supporting documentation, photographs, invoices, reports, and correspondence.Monitor claim progress and escalate delayed, disputed, complex, or high-priority cases appropriately.Maintain accurate insurance policy records, including policy numbers, coverage information, effective dates, renewal dates, endorsements, and customer details.Assist with new policy administration, renewals, amendments, cancellations, endorsements, and policy documentation.Coordinate with insurers and underwriting teams regarding policy changes and documentation requirements.Track policy expiry and renewal dates and support timely renewal follow-up.Assist customers with general administrative inquiries regarding claims, policy documents, renewal procedures, and service requests.Provide accurate administrative information without making unauthorized coverage, underwriting, legal, or claims decisions.Maintain organized digital records of policies, claims, correspondence, invoices, certificates, and supporting documentation.Assist with checking invoices, settlement documents, premiums, refunds, and claim-related financial records.Coordinate with finance teams regarding payments, refunds, outstanding premiums, and documentation discrepancies.Prepare daily, weekly, and monthly reports covering claims, policy renewals, pending cases, customer requests, and operational performance.Maintain claims and policy trackers and ensure important deadlines are monitored.Support internal audits, insurer reviews, compliance checks, and documentation requirements.Assist with customer complaint resolution and escalate sensitive cases to authorized supervisors.Maintain confidentiality of personal, financial, medical, commercial, and insurance information.Follow data-protection, compliance, documentation, and record-retention requirements.Maintain professional communication with customers, insurers, brokers, and service providers.Support improvements to claims and policy-administration workflows.Stay informed about relevant insurance procedures, insurer requirements, and applicable UAE regulations.RequirementsBachelor’s degree or equivalent qualification in Insurance, Business Administration, Finance, Risk Management, Accounting, or a related field is preferred.3+ years of professional experience in insurance claims, policy administration, brokerage, customer service, or insurance operations is preferred.Good understanding of insurance policies, claims procedures, documentation, renewals, endorsements, and customer-service processes.Excellent spoken and written English communication skills.Additional languages such as Arabic, Hindi, Mandarin, French, or Russian are advantageous.Strong attention to detail when reviewing policy and claim documentation.Excellent organization, case management, follow-up, and deadline-management skills.Strong communication and interpersonal skills with customers, insurers, brokers, and service providers.Ability to manage multiple claims, policies, requests, and deadlines simultaneously.Proficiency in Microsoft Excel, Word, Outlook, PowerPoint, and digital insurance platforms.Experience with insurance-management systems, CRM, claims platforms, ERP, or document-management systems is advantageous.UAE or GCC insurance-industry experience is advantageous.Experience with health, motor, property, life, commercial, travel, or corporate insurance is advantageous.Insurance, risk-management, compliance, or other relevant professional certifications are advantageous but not required.What We OfferFlexible part-time working opportunities within a professional insurance-services environment.Competitive compensation aligned with experience, claims expertise, and policy-administration responsibilities.Opportunity to develop expertise across claims coordination, policy administration, insurance operations, customer service, and risk management.Exposure to insurers, brokers, corporate clients, policyholders, claims platforms, and diverse insurance products.Professional development opportunities and continuous learning in insurance administration, claims management, compliance, customer experience, and risk operations.A supportive and collaborative environment where accuracy, integrity, confidentiality, responsiveness, and customer satisfaction are highly valued.