Intake Specialist

Intake SpecialistVitale Law Firm, LLC | Remote/HybridMost people call a law firm on one of the hardest days of their life. A parent just died. A spouse got a diagnosis. Or they finally admitted they’ve put this off too long, and they’re scared of what happens to their family if they wait any longer.You’re the first human they talk to.What happens in those first three minutes decides whether that family gets in front of an attorney — or hangs up and stays exposed to probate, the nursing home, and a court deciding who gets what.That’s the job. It isn’t paperwork. It’s the front door to the firm, and it’s the moment a scared family either feels safe or keeps drifting. We’re looking for the person who makes them feel safe.Who We AreVitale Law Firm is family-owned and veteran-owned, now in our third year, with offices in Wentzville, Missouri and Overland Park, Kansas. We help families avoid probate, family drama, and long-term care costs — with estate plans written in plain English that actually work when they’re needed.There’s a better way to do this work than the will-mill down the street, and we’ve gone deep enough to find it. Everybody here takes that personally. If you want a seat where the work means something and the people around you hold the same standard, keep reading.What You’ll Own•      Every inbound call — being the steady, confident first voice a family hears•      Qualifying every lead against our four criteria, so you know in minutes who we can help and who we can’t — and saying so kindly when we can’t•      Booking the right families into a strategy session, and holding the line on the card-on-file policy without flinching•      Reaching every new lead within 24 hours. Every one.•      Following up until they’re booked or they tell you to stop•      Logging every call in our CRM the same day, so no family falls through the cracksWe’ll train you on the whole system. It’s built, it’s proven, and it works. Your job is to run it well and care while you do it.How You’ll Be MeasuredWe review the numbers with you every week. If numbers on a board make you nervous, this isn’t the seat. If they make you competitive, you’ll like it here.You’ll Thrive Here If•      You actually want to help people — you can hear it in someone’s voice when they’re scared, and you meet them there•      You finish what you start. Not 70%. Not “mostly.” Done.•      You run the script because it works — and you bring warmth to it, not a robot voice•      You can ask a family for a card, go quiet, and let them decide. No apologizing.•      You return every call•      You take feedback as fuel•      You treat the receptionist and the CEO with exactly the same respectThis Isn’t Your Role If•      You get apologetic the second money comes up•      You’d rather chat than qualify•      You need reminding twice to do the same task•      You think a script is beneath you•      You go quiet or cold when a call gets hardMust-Haves•      2+ years of phone-based work where you converted, scheduled, or booked leads•      2+ years of demonstrated organizational skills•      Comfortable learning and living in CRM software all dayCompensation & Benefits$45,000 – $52,000 base salary, depending on experience, plus an incentive bonus tied to the results you produce. Your base is what you can count on; the bonus is what you build on top of it. We review your numbers with you every week, so you always know where you stand — no guessing, no surprises at the end of the quarter.On top of that:•      Health, dental, and vision insurance•      Paid time off and paid sick time•      Real training and coaching — not “shadow someone for a day and good luck”•      A team that has your back•      Opportunities for advancement — we’re building, and the people who help build it move upHow to ApplyEmail your resume plus a 2-minute voice memo answering both of these:•      How many times do you call someone back before you quit? Tell me about a follow-up that finally landed.•      Tell me about a time feedback stung. What did you change because of it?No voice memo, no review. This is a phone job — your voice is the product. If two minutes of audio is a barrier, this isn’t your role.Send to office@vitalelawstl.com. We read every one.Vitale Law Firm, LLC • Wentzville, MO • Overland Park, KS • Estate planning that keeps families out of probate.