Intensive Case Manager

Pay: CA$30.62 per hourJob description: The Hope Centre provides essential services such as housing support, shelter services, food security and counselling.Hours: 12-hour rotations, including days and overnight shifts; on-call and pick-up shiftsLocations: Welland, Niagara Falls, St. CatharinesKEY RESPONSIBILITIESServe individuals experiencing homelessness with high acuity needs.Complete client intakes and discharges.Enter new client information into HIFIS.Work with clients to secure a source of income when necessary.Support individuals to ensure basic needs are met such as food, medications, hygiene etc.Ensure client is on Niagara Regional Housing waitlist.Assist clients with housing search by coaching clients on how to search for, contact and interact with landlords; assist with acquiring relevant documentation and arrange transportation to housing appointments.Conduct ongoing assessments of client needs.Meet with each guest daily to review housing plan.Provide harm reduction service delivery and supports as needed.Provide crisis intervention when needed.Provide supportive counselling and active listening when needed.Assist in helping clients to develop and maintain necessary life skills.Assess client’s needs for services to support their transition to housing.Connect clients with community support services.Document and input information into HIFIS on a regular basis, to ensure accurate service statistics and client records.Discuss situations with clients that arise that could result in their exit from program or future housing.Ensure the proper exchange of information, ie. Shift change.Deliver service with safety, respect and effectiveness.Some light cleaning when needed.Light meal service when needed.Participate in ongoing training when necessary.Ensure that all policies and procedures of The Hope Centre are followed.Ensure that you are maintaining records and following appropriate record keeping practices.Perform other duties as assigned.QUALIFICATIONSMUST have Social Service Worker Diploma or currently enrolled into the program.Experience working in a shelter or with unhoused populations, preferred.Experience providing support and action planning to women, men, and families who are homeless and living in poverty, preferred.KEY CANDIDATE COMPETENCIESAbility to work in a fast-paced environment.Ability to work well under pressure.Is flexible and able to multi-task.Possesses strong skills in crisis Intervention, dispute resolution, negotiation.Ability to analyze issues, identify opportunities, and anticipate potential problems.Ability to maintain confidentiality in all aspects of the work environment.Ability to function and thrive in a team setting.Excellent written and oral communication skills.Excellent active listening skills.Above average reporting skills – accurate, timely, thorough.Ability to plan and prioritize work and remain adaptable/flexible.Strong computer knowledge with proven ability to learn new systems.Must be bondable.No AI is used to screen candidates. The positions available are existing vacant roles.