Intermodal Customer Service Rep

W.W. Rowland Trucking Company, LLC has an immediate opening for an Intermodal Trucking Customer Service Representative to join our team at our Detroit, Michigan location. The position communicates with customers on service capabilities, work order input, coordination with dispatch, and provides information on shipment status for the terminal operation. This an on-site position as it requires collaboration with terminal team members, customers, and leased drivers.Job Responsibilities and DutiesProvides information to customers on service capabilities and capacity availabilityEnters order information directly into the computer system (Intermodal) accurately and on a timely basis (immediately as received)Resolve service issuesSchedule appointment times as required, meeting designated delivery windows set by the customerCommunicates with customers (shippers, consignees, and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times, and alternative solutions where possiblePerform other duties as requestedAbilities and SkillsExcellent organizational, interpersonal communication, and computer skillsDetail-oriented and works effectively under pressure while meeting all applicable deadlinesMust be able to work independently and productively with minimum supervisionRecognize problems, identify possible causes and resolve routine problemsAbility to establish and maintain a professional atmosphere for co-workers and customersQualificationsTwo (2) years of intermodal customer service preferredStrong attention to detail and excellent local geographical knowledgeBring energy, enthusiasm, and a positive attitude to the jobExcellent verbal/written communication skillsComputer Literate - (MS Word, Excel, and Outlook) required. Bilingual is a plusW.W. Rowland Trucking Company, LLC is a leading transportation company based in Texas, offering a variety of services including local, regional, and OTR trucking, secure drop lots, and container yard storage.We offer a comprehensive benefits package after 30 days of employment, 401k plan after six months of employment, paid time off (PTO), 7 company holidays and weekly payroll.