Intern — Customer & Business Development Support

Company: Empower Healthcare (SMC-Private) Limited Job Type: Full-time Location: Karachi, Pakistan Work Arrangement: On-site / Hybrid Duration: 2 monthsWe are a medical devices company working with hospitals, healthcare institutions and other healthcare customers. We are building a structured customer calling process, and we are looking for an intern to run it with us.If you want to understand how healthcare organisations actually make decisions and you are comfortable picking up the phone, this is a good place to start.About the roleYou will be the person who talks to our existing customers and brings their honest feedback back into the business. That means calling healthcare clients, working through a set of prepared questions, listening carefully and recording what you hear accurately in data so the internal team can act on it.To be clear: this is not a sales internship. You will not be pitching, closing or chasing targets. Your job is to ask quality questions, capture the answers properly, and report what the data is telling us.Key responsibilities•   Call existing customers and healthcare clients to collect feedback on their experience with our products and services•   Communicate with customers professionally and courteously at all times•   Ask predefined questions and document responses accurately•   Record customer feedback, comments, concerns and suggestions in Excel•   Maintain accurate and well-organised customer feedback records•   Share compiled feedback reports with the relevant internal team•   Identify recurring concerns or patterns in the feedback and highlight them to your supervisor•   Follow up with customers where required•   Maintain confidentiality of all customer and company informationRequirements•   Currently pursuing or recently completed a Bachelor’s degree in Business Administration, Marketing, Management or a related business field•   Strong verbal and written communication skills•   Confident and comfortable making professional phone calls•   Basic to intermediate Microsoft Excel skills•   Prior customer service, telesales, market research or call-based experience is an advantage, but not a requirementSkills we are looking for•   Clear, polite and effective communication with a range of different customers•   Good listening and questioning skills — you notice what someone is actually saying•   Organised, detail-oriented and accurate when entering information•   Comfortable working with structured data and reports•   Proactive, responsible and willing to learnWhat you will gain•   Direct exposure to the medical devices industry and how hospitals and healthcare institutions work as customers•   Practical experience in structured customer research — designing questions, running calls and reporting findings•   Hands-on Excel and data documentation experience you can point to in any business role•   Professional communication practice with real customers, not simulated exercises•   Close working exposure to the business development and strategy functionHow to applySend your CV to recruitment.empowerhealthcare@gmail.com with the subject line: Customer Feedback Intern — [Your Name].In two or three lines, tell us about a time you had to get useful information out of a conversation with someone. We read that part first.Applications are reviewed on a rolling basis. Shortlisted candidates will be contacted for a short call and later for an interview.We are an equal opportunity employer and welcome applications from candidates of all backgrounds.