Internal IT Support Specialist

IT Support SpecialistMacFarlane Energy | Greater Boston, MA Full-Time | On-Site | $70,000–$85,000 annuallyAbout the RoleMacFarlane Energy is looking for a hands-on IT Support Specialist to become the primary day-to-day technology resource for our employees.This is an internal support role working directly with office employees, managers, service technicians, installers, and delivery personnel across multiple company locations. You will be responsible for keeping computers, printers, mobile devices, user accounts, and business applications working properly and helping employees quickly resolve technology issues when they arise.We are looking for someone who enjoys solving problems, working with people, and taking ownership of an issue from the initial request through resolution.This position will also serve as the primary internal liaison with our outside technology and software partners when an issue requires additional support.What You’ll DoProvide day-to-day IT support for more than 100 employees across multiple company locationsTroubleshoot desktops, laptops, monitors, printers, scanners, phones, tablets, and peripheralsSupport Windows computers, Microsoft 365, Outlook, Teams, and other common business applicationsSet up computers, email, mobile devices, and system access for new employeesManage technology-related onboarding, employee changes, and offboardingSupport company iPhones, iPads, tablets, and other mobile devicesAssist with mobile-device management, enrollment, configuration, and replacementMaintain an accurate inventory of computers, phones, tablets, printers, and other IT equipmentCoordinate equipment purchasing, replacement, setup, and deploymentTroubleshoot Wi-Fi, VPN, connectivity, login, and basic network issuesSupport printers and multifunction office equipmentAssist employees with password, access, software, and application issuesSupport technology used by our field employees and vehicle-based workforceAssist with devices used for business platforms including Cargas, ServiceTitan, Samsara, and other company systemsCoordinate with outside technology vendors when issues require escalationTrack open issues and follow through until they are resolvedMaintain clear IT documentation, equipment records, and internal proceduresIdentify recurring technology problems and recommend practical improvementsTravel periodically between MacFarlane Energy locations throughout Eastern Massachusetts for installations, troubleshooting, and supportWhat We’re Looking For2+ years of experience in IT support, desktop support, help desk, or a similar technical roleStrong knowledge of Windows and Microsoft 365Strong computer hardware and troubleshooting skillsExperience supporting desktops, laptops, printers, smartphones, tablets, and peripheralsExperience with mobile-device management is preferredWorking knowledge of Wi-Fi, VPN, TCP/IP, and basic network troubleshootingFamiliarity with Active Directory or Microsoft user-account administration is preferredAbility to troubleshoot independently and recognize when an issue should be escalatedStrong organizational and documentation skillsAbility to manage several open issues at the same time and follow through to completionStrong communication and customer-service skillsComfortable supporting employees with a wide range of technical experienceValid driver's license and ability to travel between company locations as neededA college degree in Information Technology or Computer Science is welcome, but hands-on experience, problem-solving ability, and reliability are more important to us than a specific degree.What Success Looks LikeOur employees know who to call when they have a technology problem — and they receive a timely response.New employees have the equipment and access they need when they start. Company devices are properly tracked and maintained. Recurring problems are identified instead of repeatedly patched over. Issues requiring outside assistance are escalated quickly and followed through until they are actually resolved.Most importantly, you take ownership.About MacFarlane EnergyMacFarlane Energy is a third-generation, family-owned company serving Greater Boston and Eastern Massachusetts since 1946.Today, more than 100 employees work across our multiple locations providing heating oil delivery, HVAC service and installation, and other home-comfort services. We continue to invest in technology that helps our office teams, technicians, installers, and drivers work more efficiently and provide outstanding service to our customers.We offer the stability of an established company with the opportunity to play an important role in a growing organization.Compensation$70,000–$85,000 annually, depending on experience and qualifications.Full-time position with company benefits.