International Account Manager

The International Account Manager is responsible for overseeing franchise operations across international markets, ensuring brand consistency, operational excellence, financial performance, and strong franchisee relationships. Serving as a seamless communication funnel between UAE teams (franchisor), international franchisees, and all internal departments, this role translates strategic initiatives into local execution. The ideal candidate brings exceptional communication, organizational, planning, and cultural sensitivity skills to provide ongoing coaching, operational support, and performance analysis that drive global growth, compliance, and service excellence.Key ResponsibiltiesStrategic & Regional OversightDevelop and execute strategies aligned with corporate goals and brand standards.Translate strategic initiatives into actionable plans across franchise locations.Monitor regional KPIs, analyse performance data, and identify trends or underperformance.Maintain strong franchisee relationships and provide ongoing support.Ensure consistent brand and quality standards across all locations.Provide regular performance reports and updates to corporate leadership.Ensure compliance with legal, regulatory, and franchise agreements.Identify opportunities for growth, including new stores, market expansion, and franchisee development.Reporting & Business ReviewsDeliver weekly, monthly, and quarterly performance reports to executive leadership.Regular contact with franchise partners to review performance and align on actions.Financial Management & Profitability Track financial KPIs (sales, royalties, COGS, labor, etc) for each franchise and region.Support franchisees in budgeting, financial planning, and cost control.Benchmark financial performance and propose improvements for profitability.Collect and consolidate regional financial data for corporate review.Advise on pricing, margin optimization, and operational efficiencies.Supply Chain & Product QualityCoordinate with the corporate supply chain and ensure franchisees use approved suppliers.Guide inventory management practices to reduce waste and prevent stockouts.Address vendor performance and product quality issues.Work with the internal team and franchise partners to ensure seamless rollout of new menu items or LTOs, including stock readiness and training.Marketing & Brand PresenceSupport execution of local marketing plans aligned with brand standards.Collaborate on regional campaigns and evaluate marketing effectiveness.Monitor online reviews and assist franchisees in managing their digital reputation.Provide opening support for new franchises and grand opening campaigns.Operational Excellence & System BuildingMonitor compliance with SOPs and identify areas for improvement.Conduct audits and site visits with action plans for improvement.Support the implementation of technology platforms across locations.Encourage innovation and share best practices among franchisees.Provide coaching on leadership, business management, and succession planning.Assist with new store development, site readiness, and launch success.Inventory Management Ensure proper usage of our designated inventory system across the region with our partners.Ensure data accuracy (SKUs, recipes, suppliers, pricing) and system configuration.Provide first-level support and escalate technical issues to Edify.Train users on Yolk Brands approved inventory software, best practices and ensure SOPs for inventory are followed.Ensure integration with other platforms and troubleshoot issues.In addition to the key responsibilities outlined above, the employee may be required to perform other duties as assigned by management. These tasks will be within reasonable expectations of the role and in alignment with business needs.