International Logistics Coordinator

About the role:As an International Logistics Coordinator for TQL Global, you will be instrumental in the growth and development of the ocean freight forwarding business of TQL Global. You will be responsible for coordinating all aspects of ocean shipments, communicating with internal and external stakeholders, maintaining accurate records and delivering high-quality customer experiences.What’s in it for you:Comprehensive benefits packageHealth, dental and vision coverage401(k) with company matchPerks including employee discounts, financial wellness planning, tuition reimbursement and moreEmployee referral bonus opportunitiesCertified Great Place to Work with 900+ lifetime workplace award winsWhat you’ll be doing: Coordinate and manage all aspects of ocean shipments, from booking through delivery, ensuring timely and efficient delivery of goods in order to deliver high-quality customer experienceCommunicate with carriers, vendors, and other service providers to arrange and confirm shipment details, including container booking, vessel schedules, cargo pick-up, tracking and tracing and confirming deliveryPrepare and review shipping documents, including bills of lading, export/import declarations and certificates of origin, to ensure accuracy and compliance with regulatory requirementsEnsure proper clearance of shipments, resolving any control or compliance issues as neededCoordinate with overseas partners to ensure smooth clearance and delivery in destination countriesTrack and monitor the status of shipments, providing regular updates on shipment progress and problem solving for any potential delays or issuesCoordinate with internal departments to address client inquiries, provide support and resolve shipment-related issuesMaintain accurate and up-to-date records of shipments, including tracking information, documentation and financial data, using appropriate systems and softwareAdhere to internal and external KPIs and deliver exceptional compliance audit scoresStay informed about industry trends, regulatory changes, and best practices in ocean transportation and proactively identify opportunities for process improvement and cost savingsProvide excellent customer service to clients, addressing their needs and providing solutions promptly and professionallyWhat you need:Bachelor's degree in logistics, supply chain management or a related field preferredMinimum of 3-5 years of experience in ocean operations in a freight forwarding or logistics environmentStrong knowledge of ocean freight documentation, regulations, INCO terms and international trade practicesProficiency in using freight forwarding software and Microsoft Office applicationsExcellent communication skills, both verbal and written, with the ability to interact effectively with clients, vendors and internal teamsDetail-oriented with strong organizational and multitasking abilities, capable of managing multiple shipments simultaneouslyProblem-solving skills and the ability to work well under pressure in a fast-paced environmentCustomer-focused mindset with a commitment to delivering high-quality serviceWhere you'll be: 5005 Mitchelldale St., Suite 100, Houston, TX 77092