International Sales Operations Manager

International Sales Operations ManagerLocation: Calgary, AlbertaReports To: Director, International SalesDepartment: International SalesPosition OverviewThe International Sales Operations Manager is responsible for managing the operational and commercial coordination of the company’s international cannabis business. This role supports global distributor and supplier relationships while ensuring accurate sales forecasting, supply planning, and fulfillment of international orders.The position acts as the central coordination point between international distributors, commercial leadership, production facilities, and quality/regulatory teams to ensure export commitments are delivered reliably and efficiently.This role is critical to ensuring the company’s international business operates with strong demand planning, supply alignment, and commercial execution across regulated global markets.Key ResponsibilitiesInternational Account ManagementSupport the management of relationships with international distributors, suppliers, and wholesalers across the UK, Europe, Israel, and other regulated markets.Serve as a key commercial contact for distributor partners regarding order planning and supply availability.Support the Director, International Sales in commercial negotiations and contract execution.Sales Forecasting & Demand PlanningDevelop and maintain international sales forecasts across all export markets.Track distributor demand signals and convert them into actionable production forecasts.Monitor forecast accuracy and adjust demand plans based on market dynamics.Supply Planning & Production CoordinationCoordinate with cultivation, manufacturing, and production teams to align supply with international demand.Manage international product allocation and export inventory planning.Ensure production schedules and supplier production/supply schedules support international contract commitments.Order Management & FulfillmentManage international purchase orders from distributors.Track order status and coordinate fulfillment with internal operations teams.Ensure shipments are executed according to agreed commercial timelines.Commercial OperationsMaintain oversight of international sales pipeline and order commitments.Monitor key commercial metrics including forecast accuracy, order fulfillment, and distributor performance.Support internal reporting and commercial planning for global markets.Cross-Functional CoordinationWork closely with Quality Assurance and Regulatory Affairs to ensure export readiness for international shipments.Coordinate with internal teams to ensure documentation and compliance requirements are met.Support commercial leadership with internal alignment across departments.QualificationsEducationBachelor’s degree in Business, Engineering, or related field.Experience3-5+ years of experience in sales operations, operational excellence, or an equivalent roleExperience working with distributors, B2B customers and suppliersExperience coordinating forecasting, supply planning, and order fulfillmentExperience working in regulated industries such as cannabis, pharmaceuticals, agriculture, or foodSkillsStrong forecasting, modelling, and demand planning capabilityAbility to coordinate across commercial and operational teamsStrong analytical and organizational skillsAbility to manage multiple accounts and prioritiesExcellent communication and relationship management skillsAdvanced excel skills and the ability to leverage AI for decision makingPreferred ExperienceExperience in medical cannabis export marketsKnowledge of EU and global cannabis regulatory frameworksExperience working with cultivation or manufacturing production planningFamiliarity with international distributor supply chainsKey Performance IndicatorsForecast accuracyOn-time order fulfillmentProduction alignment with export demandDistributor satisfaction and supply reliabilityInternational revenue growth support