Investment Operations Manager

Role SummaryThe Investment Operations Manager is responsible for leading the investment operations function, ensuring accurate and timely processing of client investments and cash movements, effective coordination with asset managers, custodians, and service providers, and compliance with CMA regulations and internal policies. The role also drives continuous improvement and automation of operational processes.ResponsibilitiesFunction LeadershipLead the investment operations function, defining its strategy, KPIs, and service levels.Build the function’s capabilities, processes, and controls as the business grows.Develop and maintain operational policies and procedures to enhance efficiency and reduce operational risk.Act as the main point of contact for investment operations matters with internal departments and senior management.Investment OperationsOversee the accurate and timely execution of fund subscriptions and redemptions.Oversee the processing of client deposits and withdrawals.Monitor cash flows and settlements with asset managers and custodians.Ensure accurate daily unit and position reconciliations and NAV validation.Oversee the handling of dividends and distributions.Third-Party CoordinationAct as the key liaison with asset managers, custodians, brokers, and other service providers to ensure smooth operations.Oversee the operational onboarding of new asset managers and service providers.Monitor service provider performance and resolve operational issues.Compliance, Reporting, and AuditEnsure investment operations comply with CMA regulations and internal policies.Deliver accurate operational reporting to management and support the preparation of regulatory reports.Coordinate with internal and external auditors and support regulatory inspections.Maintain complete and up-to-date operational records and documentation.Process Improvement and AutomationIdentify opportunities to improve operational efficiency and reduce manual work.Lead automation initiatives.Define operational requirements and support testing for new products and system changes.Qualifications & ExperienceEducation: Bachelor’s degree in Finance, Accounting, or a related field.CME 4 is required.Experience: 6 to 8 years in investment operations, middle office, or fund administration, including team leadership experience; asset management background preferred.

Technical Skills

Strong understanding of fund subscription, redemption, and settlement processes, payment operations, and reconciliation; experience leading system or automation projects.Leadership: Proven ability to build and lead an operational function.Regulatory: Familiarity with the CMA regulatory environment.Communication: Clear communicator who exercises independent judgment and escalates with context.Ideal Candidate ProfileAn operations leader who has owned what happens between investment decisions and financial execution. A track record of building functions, not just running them, and someone who leads automation rather than waits for it.