IP Telephony (IPT) Support Engineer

Job Title: IP Telephony (IPT) Support EngineerDuration: 20 Days

Location: DubaiJob SummaryThe IP Telephony (IPT) Support Engineer is responsible for monitoring, maintaining, troubleshooting, and supporting IP telephony infrastructure to ensure high availability, optimal performance, and service continuity.

The role involves proactive monitoring, incident management, root cause analysis, software patch management, configuration updates, and coordination with technical teams to maintain a stable and secure IPT environment.Required Qualifications and SkillsProven experience in IP Telephony (IPT) support, administration, and troubleshooting.Hands-on experience supporting Cisco Voice solutions and IP telephony infrastructure.Knowledge of Cisco Expressway Series and Cisco Meeting Room systems.Experience with infrastructure monitoring, event management, performance monitoring, and voice quality reporting.Strong troubleshooting and root cause analysis skills.Experience in incident management, escalation procedures, and Service Desk coordination.Knowledge of software patch management, security updates, and change management processes.Ability to maintain configuration records and technical documentation.Strong analytical, problem-solving, communication, and coordination skills.Preferred SkillsExperience with IP telephony monitoring tools and reporting platforms.Knowledge of voice quality metrics, capacity planning, and infrastructure performance analysis.Familiarity with IT service management processes and incident management best practices.Understanding of security patches, vulnerability remediation, and infrastructure maintenance procedures.Key Technical SkillsIP Telephony (IPT)Cisco VoiceCisco Expressway SeriesCisco Meeting Room SystemsInfrastructure Monitoring and Performance ReportingIncident Management and Root Cause AnalysisSoftware Patching and Change ManagementConfiguration ManagementVoice Quality Monitoring and Capacity Planning