IP Voice & Unified Communications Operations

Job Summary:We are looking for an experienced IP Voice & Unified Communications Operations Engineer to support and maintain enterprise voice, telephony, and collaboration platforms. The role involves production support, incident troubleshooting, configuration, monitoring, and coordination with network, infrastructure, and application teams.Roles & Responsibilities:Provide L2/L3 operational support for IP Voice, VoIP, and Unified Communications environments.Monitor and troubleshoot voice infrastructure, telephony platforms, SIP trunks, gateways, and related services.Support Cisco Unified Communications Manager (CUCM) and Cisco voice solutions.Troubleshoot SIP, RTP, H.323, VoIP, call routing, dial plans, and voice quality issues.Configure and maintain IP phones, extensions, hunt groups, call routing, dial plans, and voice gateways.Support Cisco CUBE, SIP trunks, PSTN connectivity, and voice gateways.Troubleshoot call failures, one-way audio, dropped calls, registration issues, and connectivity problems.Perform incident, problem, and change management activities in a production environment.Monitor system performance, capacity, availability, and voice service health.Work with network, security, infrastructure, application, and telecom teams to resolve complex issues.Support planned changes, upgrades, patches, migrations, and maintenance activities.Must-Have Skills:Strong experience in IP Voice / VoIP / Unified Communications Operations.Hands-on experience with Cisco CUCM / Cisco Call Manager.Strong knowledge of SIP, RTP, H.323, and IP telephony.Experience with Cisco CUBE, voice gateways, SIP trunks, and dial plans.Good troubleshooting skills across voice, network, and telecom environments.Experience providing L2/L3 production support.Knowledge of incident, problem, change, and release management processes.Good to Have:Microsoft Teams / Cisco Webex experience.Experience with enterprise contact center or collaboration platforms.Voice monitoring and performance tools.Automation/scripting knowledge.