IP Voice & Unified Communications Operations

Must Have Skills: 5+ years in enterprise voice/UC support or engineering

• 3+ years hands-on with at least one: Cisco BroadWorks , or Microsoft Teams Phone
• SIP knowledge: reading SIP ladders, understanding 1xx/2xx/4xx/5xx responses, basic SBC configuration
• IP Voice Activation: SIP trunk provisioning, DID assignment, codec configuration, basic QoS understanding
• IP Voice Assurance: fault isolation, CDR analysis, SIP trace reading using Wireshark or similar
• Inbound voice: hunt group and auto-attendant configuration, time-of-day routing, IVR basics
• Microsoft Teams Direct Routing: SBC pairing, voice routing policies, dial plans, emergency calling basics
• Broadsoft: Group/User administration, CommPilot portal, feature provisioning, CDR7 queries
• Experience with enterprise SBCs: AudioCodes, Ribbon, or Cisco CUBE (configuration and troubleshooting)
• Incident management and ITIL process adherence in production environmentsNice to Have Skills: Experience with additional UC platforms: Cisco CUCM, Avaya, Genesys Cloud
• Microsoft 365 administration (Teams Admin Center, PowerShell)
• Scripting experience (Python, PowerShell) for automation
• Familiarity with Telstra assurance tools: Splunk, CDR7, Service Central, SecureCRT
• Experience with NBN Co portal and carrier fault management processes
• Knowledge of IMS, VoLTE, or carrier-grade voice platformsDetailed Job DescriptionMinimum Years of Experience 5+Certifications Needed: Microsoft Certified: Teams Voice Engineer (MS-700 or MS-720)
• Cisco BroadWorks technical certifications